① 求前台接待英语用语
1、Good morning/afternoon!
早上好/下午好
2、Hi! Can I help you?/How can I help you?/Are you being helped?
您好!你有什么事吗?
3、Did you make an appointment with him/her?
你跟他/她预约了吗?
4、What's your name?
你叫什么名字?
5、How to spell your name?
怎么拼写你的名字?
6、May I see your ID, please?
你有证件吗?
7、Give me one second please.
请稍等
8、One moment please, let me call him/her first.
稍等,我给他/她打个电话.
9、I'm sorry. He is busy right now. Would you like to call back later?
对不起.他正忙.您过一会再打来好吗?
② 求接待外宾的一些惯用语(英语)
How's it going?
How's the day?
I'm so happy to see you.
Good luck on the meeting! （会议方面的）
What a nice day!
这些都是最礼貌的接待外宾的常用语，每次说都应该带笑内容！人家会感谢你的，容也会信任你！要礼貌啊，加油！
③ 接待客人英语常用语
我人在美国，我一抄般去饭店，店员看到我一般都说:
Hi,
how
are
you
today?
然后他回答以后，你就说一句good保持微笑就行了。下面就是向他问他需要点些什么，最后临走前说句Thanks,
have
a
nice
day!
④ 翻译一些关于会议接待的英语口语句子
您好,可以将您的证件给我看一下么,我想核对一下您的信息,谢谢.
Hello. Could you please show me your ID to verify your information? Thank you.
请您核对一下,这是您的演讲信息么?
Could you please verify whether this is your speech information?
请您把您的u盘给我。
Please give me your USB key.
请问您的演讲ppt放在哪个文件夹中？是这个么？
Which folder is your speech PPT in? Is it this one?
我将把您的演讲ppt通过我们的软件传给后台，以保证您的演讲顺利完成。
I will forward your speech PPT to our backstage to ensure succesful completion of your speech.
为了您的演讲ppt与我们的软件兼容，我们需要做一些简单的处理，不过请放心，您的ppt内容不会被更改。
We will need to do some simple processing to ensure compacity of your PPT and our software. Please be asured that your PPT content will not be modified.
为了软件的兼容，ppt中不能含有超连接，尤其是不能超连接到其他应用软件上，例如网络、文档。不过请您放心，我们的改动不会影响您ppt的内容。
To be compatable with the software, the PPT cannot have any hyperlinks, especially links to other applications, such as the web, or documents. But please be assured, our modification will not change your PPT contents.
为了软件的兼容，我将把您ppt中所需要的视频全部转换成mp4的格式，并上传后台。
To be compatable with the software, I will convert all videos in your PPT to MP4 format, and upload it to our backstage.
您的u盘里没有这个视频的原文件，这个视频不能正常播放，您现在还能提供视频原文件么？
The file of this video cannot be found in your USB, this video cannot be displayed. Will you be able to provide us with the original file of this clip?
由于您的u盘中没有这个视频的原文件，这个视频不能正常播放，请问您希望删除这个视频连接，还是保留视频的第一贞？现在恐怕只能这么处理。
Due to the missing file, this video clip cannot be displayed. Woudl you like to remove this clip at all or keep the first screenshot of this clip? I'm afraid this is our only choice.
您想遮盖住这些信息是么？好的，没问题。
You'd like to cover these information? No problem.
现在我们再一起来过一边您的演讲ppt，您确认一下。
Let's go through your speech PPT, for you to approve.
好了，如果没有其他问题我就要把您的演讲ppt上传到后台了。
Ok. If there's no other concerns I will upload the PPT to our backstage.
请您看一下这个版面，您可能会在会场中看到这个版面，这个时间是您演讲的时段，当到达这个时间的时候，您的演讲ppt便会出现在电脑中了。
Please take a look at this screen. You can probably see this screen in the meeting. This time slot is your speech. Your PPT will appear in computer when it's that time.
预祝您演讲成功，谢谢。
Good luck on your speech. Thank you.
我这里暂时无法工作，您可以找我的同事为您服务，不好意思。
I will not be able to help at the moment, my colleague will be happy to assist you. Sorry for the inconvenience.
不好意思，这个问题我需要找我的上司解决/这个问题我需要询问我的上司，请您稍等。
I'm sorry. I will need to consult my superior for this matter, please give me a moment.
由于我们的工作量较大，我需要尽量快速地完成任务，不过我相信我会为您服务到位的，谢谢。
Because of the volume of our work, I will complete this project as soon as possible. But please trust that the quality of my service will not be compromised. Thank you.
感谢您的理解。
Thank you for your understanding.
⑤ 公司前台接待常用英语会话
前台接待访客常用会话（1）
许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
前台接待访客常用会话（2）
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
前台接待访客常用会话（3）
公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you?
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere… from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: That's right. The stairs are on the left.
MR LEFERE: Thank you.
⑥ 酒店前台接待的基本英语用语
Standard single room,Standard double room,delux single room,delux double room,delux bussiness suite.
welcome to our hotel
did you have reservation
can I have your passport and credit card
which would you prefer,non-smoking room or smoking room
how many days you want to stay with us
your room rate include breakfast,our restaurant is at XX floor,breakfast time is from XX to XX
hope you have a nice stay with us
⑦ 酒店接待英语，酒店常用英语口语有哪些
旅游英语口语--入住酒店
我会晚一点到达，请保留所预订的房间。
I'll arrive late, but please keep my reservation.
我在台北已预订房间。
I made a reservation in Taipei.
我的名字是王明明。
My name is Wang Ming-Ming.
我想要一间安静一点的房间。
I'd like a quiet room.
我想要楼上的房间。
I'd like a room on the upper level.
我想要一间视野好(有阳台)的房间。
I'd like a room with a nice view (a balcony).
随时都有热水供应吗?
Is hot water available any time?
我可以看一看房间吗?
May I see the room?
是否还有更大的(更好的/更便宜的)房间?
Do you have anything bigger (better/cheaper)?
我要订这间房间。
I'll take this room.
麻烦填写这张住宿登记表。
Would you fill in this registration form?
这里可使用信用卡(旅行支票)吗?
Do you accept credit crads(traveler's checks)?
是否可代为保管贵重物品?
Could you keep my valuables?
餐厅在那儿?
Where is the dining room?
餐厅几点开始营业?
What time does the dining room open?
早餐几点开始供应?
What time can I have breakfast?
旅馆内有美容院(理发院)吗?
Is there a beauty salon(barber shop)?
是否可给我一张有旅馆地址的名片?
Can I have a card with the hotel's address?
是否可在此购买观光巴士券?
Can I get a ticket for the sight-seeing bus here?
最近的地铁站在那里?
Where is the nearest subway station?
何时需退房?
When is check-out time?
明早你是否能帮我将行李拿到大厅?
Could you bring my baggage down to the lobby tomorrowmorning?
当然。你何时离开?
Sure. What time are you leaving?
8点。
At 8 o'clock.
那麼，我将在7点50分到你的房间。
Then I'll go to your room at 7:50.
我总共有3件行李。
I have three pieces of baggage.
明早，请将行李放在你的门口。
Please leave them outside your room tomorrow morning.
这是316号房。我想要一件毛毯。
This is room 316. I'd like a blanket, please.
请送给我一壶咖啡(热水)。
Please bring me a pot of coffee (boiled water).
请送给我一些冰块和水。
Please bring me some ice cubes and water.
我想设定早晨的呼叫铃。
I'd like a wake-up call, please.
几点?
What time?
明早7点。
7 o'clock tomorrow morning.
冷气(电视、灯)无法开启。
The air-conditioner (T.V. set、light)doesn't work.
房间内没有热水。
There is no hot water.
热水不够热。
The hot water is not hot enough.
我要退房。请给我帐单。
I'd like to check out. My bill, please.
我拿了一瓶小吧台中的可乐。
I had a coke in the mini-bar.
是否能以信用卡付帐?
Can I pay by credit card?
我住的很愉快。
I enjoy my stay.
我有些衣服需要送洗。
I have some laundry.
这些衣服需要洗涤(熨平)。
I'd like these clothes cleaned (pressed).
请将你需要洗的衣服放在纸袋中，并将衣物内容写下来。
Please put your laundry in the paper bag and write downthe contents of the laundry on it.
明天(後天)是否可洗好?
Will it be ready by tomorrow (the day after tomorrow)?
我今晚(明天)就要。
I need them tonight (tomorrow).
我明早9点以前需要这些清洗的衣物。
I'd like to have my laundry by 9 o'clock tomorrow morning.
这件不是我的。
This is not mine.
有一件遗失了。
There's one piece missing.
明早几时开始可以送洗衣物?
From what time do you accept laundry tomorrow morning?
从早上9点开始到下午4点为止。
From 9 a.m. to 4 p.m.
⑧ 酒店接待外宾的日常英语口语
11、Sit
down,
please
.Here
is
the
menu.
请坐，给您菜单，先生。
May
I
take
your
order,
sir?
您要点菜吗？
12、What
would
you
like
to
have,
coffee
or
tea?
您要喝咖啡还专是茶？
13、Would
you
like
to
have
any
wine
with
you
dinner?
您用餐时要喝点酒吗？
14、Service
hours
are:
（餐厅）供应时属间是：
7:00a.m.to
9:00a.m.for
breakfast.
早餐7点到9点。
11:30a.m.to1:
30p.m.for
lunch.
午餐11点半到1点半。
6:30p.m.to
8:30p.m.for
dinner.
晚餐6点半到8点半。
15、Here
is
the
bill.
Please
sign
it.
这是您的帐单，请签字。
what
can
I
do
for
you?
would
you
like
some
coffee\drinks?