Ⅰ 酒店英语口语
1、Good morning ，sir（madam）
早上好，先生（小姐）
2、Good afternoon ，ladies and gentlemen
下午好，女士们，先生们。
3、Good evening ，miss Price
晚上好，普莱丝小姐。
4、How are you today ，Mr Brown ？
你今天好吗？布朗先生。
5、I‘m quite well ，thank you.
我很好，谢谢你。
6、Hs good to see you again ，sir（madam）
再次见到你真高兴，先生（小姐）
7、Nice to meet you ，sir.
见到你真高兴，先生。
Titles（称呼）
8、Are you Mrs.Best？
你是贝丝特夫人吗？
9、You must be professor Ford.
你一定是福特教授。
10、May I know your name，sir（madam）？
我可以知道你的名字吗？先生（小姐）。
11、Here‘s a letter for you ，Dr white.
怀特医生，这儿有你的一封信。
12、you‘re wanted on the phone，Captain Smith.
史密斯船长，有你的电话。
13、Welcome to our hotel， miss Henry.
欢迎来到我们酒店，享利小姐。
14、May I be of service to you，Mr Baker ？
我能为你服务吗？贝克先生？
15、Can I help you， Ms Blake？
我能帮你吗？布雷克小姐？
16、Would you take the seat ，young lady ？
请坐，小姐，
Offering Help 主动提出帮助
17、May I help you ？
18、Can I help you？
我能帮你吗？
19、What can I do for you ？
我能为你作什么？
20、 May I take your ba for you？
我可以为你拿你的手提包吗？
21、 May I help you with your suitcase？
我能帮你拿你的箱子吗？
22、 Would you like me to call a taxi for you ？
你需要我为你叫一辆出租车吗？
23、 Thank you very much.
非常感谢
24、 Thanks for the trouble 。
麻烦你了
25、 It‘svry kind of you？
你真是太好了
26、 No，thanks.
不用了，谢谢！
Answers to Thanks对感谢语的应答
27、 You‘re welcome.
欢迎你
28、 Not at all.
不用谢
29、 That‘s all right.
没关系
30、 Don‘t mention it.
别提了
31、 It‘s my plcasurc.
这是我的荣幸
Expressing welcome 表示欢迎
32、 Welcome ，sir（madam）。
欢迎光临，先生（小姐）
33、 Welcome to our hotel ，sir （madam）。
欢迎光临我们酒店，先生（小姐）
34、 Welcome to our western restaurant.
欢迎来我们西餐厅
35、We‘re glad to have you here.
我们很高兴你来到之儿
36、I‘m always at your service ，sir （madam）。
随时为你效劳，先生（小姐）。
Apologies 表示道歉
37、I‘m sorry，sir （madam）。
对不起，先生（小姐）。
38、I‘m very sorry.
非常抱歉。
39、I‘m sorry to trouble you.
对不起打扰你了。
40、I‘m sorry to have taken so much of your time.
对不起占用你太多时间了。
41、I‘m sorry to have kept you waiting 。
对不起让你久等。
42、Excuse me for interrupeing you.
原谅我打挠你了。
43、I hope you‘ll forgive me.
我希望你能原谅我。
Answers to Apology（对道歉语的应答）
44、It doesn‘t matter.
没关系。
45、It‘s nothing.
没什么。
46、Never mind.
别放在心上。
47、That‘s nothing.
没什么。
48、Don‘t bother about that.
别再想它。
49、Don‘t worry about it.
别担心。
50、Don‘t apologize， It was my fault.
别道歉，这是我的错。
Good wishes（良好祝愿）
51、Have a good time！
祝你们玩得愉快！
52、Have a nice evening！
祝你晚上愉快。
53、Happy Birthday！
生日快乐。
54、Merry Christmas！
圣诞快乐。
55、May you succeed
祝你成功
Parting（分手再见）
56、 Good－bye and good luck.
再见，祝你好运。
57、Hope you‘ll have a nice trip.
希望你旅途愉快。
58、Wish you a pleasant journey 。
祝你旅途愉快。
59、Happy landing.
祝你安全抵达。
60、Bon voyage.
一帆风顺。
61、Hope to see you again.
希望再次见到你。
62、Good night.
晚安。
63、See you Tomorrow.
明天见。
Self－Introction （自我介绍）
64、I‘m henry ，I’m from Golden Lake Hotel， I‘m
here to meet you 。
我叫享利，来自金湖酒店，我是来接您的。
65、My name is Irene ，I‘m the housekeeping
Department waiter.
我的名字是艾琳，我是管家部服务员。
66、I‘m the receptionist here ，welcome to our hotel.
我是这儿的接待员，欢迎来到我们酒店。
67、Reservations ，May I help you ？
预订部，我能帮你吗？
68、Room service ，May I come in ？
送餐服务，我可以进来吗？
69、This is Henry Adams speaking.
我是享利。亚当斯。
Affirmative Responses （肯定回答）
70、Surely.
当然可以。
71、Certainly ，sir （madam）。
当然可以，先生（小姐）。
72、Yes，sir，（）。
是的，先生（小姐）。
73、That‘s true ，sir （madam）。
是这样的，先生（小姐）。
74、Very well.
非常好。
Negative Responses（否定回答）
75、No ，sir （madam）。
不，先生（小姐）。
76、I don‘t think so.
我不这样认为。
77、Of course not.
当然不。
78、I‘m afraid that’s not a good idea.
恐怕，那个主意不好。
Useful Questions 常用问句
79、What do you prefer ，tea or coffee？
你喜欢什么？茶还是咖啡。
80、Woulld your please sign here ？
请在这儿签名好吗？
81、A table for two？
两人的一张台吗？
82 、How long do you plan to stay ？
你计划住多久。
83、Could you please spell your name ？
请拼一下你的名字吗？
84、What kind of room would you like ？
你要哪类房间？
85、May I see your passport ？
我可以看你的护照吗？
86、May I have your tetephone number ？
我可以知道你的电话号码吗？
87、What‘s the trouble， sir？
你怎么啦？先生。
88、Shall I call a doctor for you ？
我为你叫一个医生吗？
89、Dir you eyoy the play？
你喜欢这个节目吗？
90、Do you like this song？
你喜欢这首歌吗？
Useful expressions 惯用表达语
91、Enjoy you breakfast ，sir ？
请享用你的早餐，先生。
92、Here is the menu.
给你菜谱。
93、The service guide is on the desk.
服务指南在桌面上。
94、The swimmcing pool is over there 。
游泳池在那边。
95、Go ahead ，please.
请接着讲。
96、The line is busy 。
线路正忙。
97、You look grest 。
你看上去真棒。
98、Please consult the song list 。
请翻阅点歌单。
99、It‘s a very touching story.
这是一个非常感人的故事。
100、Without music，the world would be ll.
如果没有音乐，这世界将会变得很沉闷。
Ⅱ 我要参加星级酒店英语口语考试，需要做个自我介绍，哪位高人能给指点一下，给点模板！不胜感激，悬赏好说
大致是这样的：Good morning/evening/afternoon everyone, my name is "XXX" , I am "XX"(年龄)years old ! I am glad that you guys are gonna give me a chance to be here for the interview . I come from "XXX" collage/university in "XXX"(大学的地方，如北京) , my sepicalized subject is "XXX" (什么专业) ! I am a very (优点) person , But still , no one in this world are perfect , my defect is (缺点) , but , I will do my best to correct this defect ! If you don't give me this opportunity , I know you are going to be very regret ！ Because , I am a person that will always do my best on every thing , no matter it easy or not , If you want to give me this opportunity , I will be one of this team , I will do my best to make this team be the most popular "XXX" (你们是干嘛的！比如是酒店，就说“The most popular hotel !”) , Thank you !
中文的意思是：大家早上/下午/中午/晚上 好，我的名字叫“XXX”，我今年“XXX”岁了 ， 我非常荣幸你们愿意给我这个机会在这里面试 。 我是来自“XXX”（地方，如北京）的“XXX”大学 ， 我学的专业是“XXX”！我是一个非常“XXX”（优点）的人，但始终，人无完人，我的缺点是“XXX”（写个缺点），不过我会尽我的努力去改正这个缺点的 ！ 如果你们不给我这个机会的话，我知道你们会后悔的 ！ 因为，我是一个永远都尽我最大的努力去做一件事的人，无论简单与否，如果你们愿意给我这个机会的话，我便会最这个团队的一分子，我会尽我最大的努力让这个“XXX”（你们是干嘛的！比如是酒店，就说“成为最有名，最受大众喜爱的酒店”），谢谢大家！
（P.S.我绝无抄袭，不过，letmehelpyou有抄袭！我无意间在搜搜网看到一模一样的简介！再次希望你面试成功，生意红火！如果不知道怎么读的话，就去搜一下！加油啊！）
Ⅲ 酒店中级英语口语考试题目
旅游(酒店)英语口语考试题 一.请翻译以下名胜古迹(每题2 分) 1.Mount Fuji, Japan 2.Pyramids, Egypt 3.Sydney Opera House, Australia 4.Effiel Tower, France 5.Leaning Tower of Pisa, Italy 6.Big Ben in London, England 7.The White House, Washington DC., USA 8.Disneyland, California, USA 9.Taj Mahal, India 10.Bali, Indonesia 二.请将下列句子翻译成中文(每句3 分) 1.Could you call me a taxi? 2.How many minutes does it take to get to the Capital Airport? 3.Dose this train go to London? 4.What time do we get to Paris? 5.How do I get to the Xiyuan Hotel ? 6.Is there a bank near by? 7.I'd like to make a reservation for a flight to New York on September 15th. 8.I'd like to change 10,000Yuan into U.S. Dollars, please. 9.Can you accept traveler's checks? 10.I'd like to make an overseas phone call. 三.请将下列句子翻译成英文(每句3 分) 1.明早电话叫醒我 2.�1�7�1�7要单人房。 3.我可不可以用信用卡付帐 4.这是多少钱 5.汇率是多少 6.请出示您的护照。 7.您要在中国待多久 8.［请求对方］再说一次。 9.请问附近有没有餐厅 10.你讲英语吗 四.请将下列段落翻译成中文(20 分) Nanning is capital of Guangxi Zhuang Autonomous Region, and a modern instrial city. Under a fine climate, it is a beautiful tourist city that is called as a "green city". This garden city has so much to offer(提供) its visitors, such as Guangxi Museum, Qingxiu Mountain, and so on. There are many interesting places near Nanning as well. These include the Yiling Cave of Wuming County, Stone Forest in Chongzuo, the mysterious Huashan Murals(壁画) in Ningming County, the waterfall that crosses the Sino-Vietnamese border(边界) in Daxin County, Friendship pass at Pingxiang. Welcome to Guangxi, Welcome to Nanning.说明 :请按要求在规定时间内
Ⅳ 酒店管理英语口语主要是什么
一些前台用语还有商务方面的协议啊等等的
Ⅳ 求酒店英语口语面试对话。
前厅英语口语面试对话1Interviewer: Rita; Paula Interviewee: CharlesGood morning, Mr. Tsai, I believe you already have some idea that this job requires frequent shift turns and immediate support for our hotel. So you understand that we are seeking someone who is willing to do this challenging but fruitful job professionally.1. First of all, we would like to know more about your related work experiences; please briefly introce yourself. A: I majored in English and American literature in National Central University which greatly helped with my English communicating skills. While in school, I took up a part time job working as a waiter in a restaurant to accumulate work experiences. After graation and military services, I worked in the Grand Hotel as Front Office clerk for 2 years. Since I was well-trained in the English language, I was put in charge of receiving foreign guests. It was my ty to make them feel right at home, so I always did my best to explain the services provided by the hotel and to satisfy the needs of our guests. 1.1 As you mentioned you worked in Grand Hotel before, may we ask “What’ the most unforgettable emergency situation in your previous job? And how did you cope with that situation in the Grand Hotel?” A: Mmm, there are always emergency situations in such a big hotel with hundreds of guests coming through everyday. But there was one case that I remember very well. We all know earthquakes are quite common in Taiwan, but for most foreigners, it’s a great shock to be faced with such a situation. Once a senior official from Washington D.C. stayed overnight at our hotel, and as luck would have it, an earthquake happened that night. The senior official was terribly frightened and called us in great confusion. As it could lead to an international incident, I immediately went up to his room and carefully explained to him that earthquakes are commonplace here and that they were mostly not dangerous at all. Furthermore, the Grand Hotel was designed to resist such earthquakes. He finally calmed down after my explanation, and we upgraded him to the presidential suite to compensate for the shock. Although the hotel had to shoulder the cost for the upgrade, we think it is very important that we keep such important guests happy. 2. What can you do for us that some else cannot? If you could get this job, what’s your expectation? How would you make it better? A: I am quite devoted to my work and I’m willing to take extra shifts and handle additional tasks. I fully understand that this is the service instry and we have to be on ty whenever we are called upon, even if we have to extra work to make our patrons satisfied. I don’t mind such demands because I like to learn new things. I hope I can build up a team spirit with my co-workers and provide the best service possible. Of course I also understand that we are all human beings and that sometimes we all have to cover for one another. So I will do my best to manage the human resources, especially under special situations such as fire alarms or unexpected absentees. 3. Let’s imagine this situation. You are now the front office manager at our hotel; what would you do to protect every patron’s privacy? For example, if the female artist who recently suffered from the disclosure of her husband’s possible infidelity came to our hotel looking for refuge. She’s very emotional and fragile. How would you handle those media, paparazzi and meanwhile what would you do to help her get over the craziness?A: If our guests demand privacy, I will arrange it so that the paparazzi is kept away from all entrances or parking lots which our special guest may use when checking in and out. I will personally see to it that no information about our guest, whether it is information about her room number or her dates of checking in and out, would be leaked. I will suggest that our guest have her meals in the room and draw up her curtains. If she would like, I will arrange it so that services like the spa or the salon will be reserved for her to relieve her tension. Of course everything will be done with the highest discretion. 4. One more question: What’s your expected salary? A: My understanding is that a job like the one you are describing may carry a monthly salary in the range of NT$40,000 dollars. But I am more interested in learning about possible bonuses? Interviewer’s Response: We offer three-times-per-year bonus on the three significant Chinese festivals based on your level of performance. We also provide regular staff-training to help our staff learn and grow with the organization together. If there are no further questions, we thank you for your time and you will certainly hear from us in 2 weeks. Thank you and have a good day! Interviewer: 嘉雯 Paula Interviewee: 映青 Job: assistant front office managerA: Please take a seat. A: I suppose you’re aware that we’re looking for somebody with experience in the related field. So maybe that’s where we should begin.A: Miss XXX, tell us about your past work experiences, particularly what you’ve learned on these jobs and what you think are your weaknesses.Q: After I graated from National Central University, my first job was front desk agent in the Grant Hyatt Hotel. I was responsible for greeting guests and check-in/outs. On that job, I learned that patience is very important when dealing with guests in any situation, especially when you have to greet hundreds of guests everyday. I worked very hard and was promoted to assistant front office manager in three years. As someone who is in charge of the front office system, I learned that team spirit is vital if we hope to provide the best services to our guests. As to my weakness, well, I think sometimes I tend to be a bit too persistent in sticking to my principles and doing everything perfectly. And sadly it often leaves me working overtime to perfect every single detail. A: All right. Well, being an assistant front office manager is not easy. You’ll be in charge of overseeing the staff, as well as providing satisfactory guest services. Do you think you’re qualified for this job?Q: Yes, I believe I am. I am an energetic person, and I always keep a high interest in things that I am not familiar with. I am not afraid to take challenges, and I am always eager to serve.I think that is an important characteristic for any staff in the service instry, especially for people who work in the hotel business where there are always unexpected things happening. A: Let’s say it’s two in the morning and one of our guests calls you and complains about a leak in the ceiling of his room. He is very upset and demands that you handle the situation immediately. What do you do? Q: Well, first, I will personally go up to his room to check on the situation. I would formally apologize to him and help him change to a different room, preferably upgrading his room to a suite and give him some meal coupons. After the guest has settled into the new room, I will call housekeeping to have the leak taken care of immediately. A: Are there any questions you’d like to ask? Q: I would like to know if there is any staff-training in your hotel?A: Yes, we offer job rotation and staff training on a yearly basis. We’d like our staff to learn and grow at this hotel. A: If there are no further questions, we’d like to thank you for coming in today. We’ll give you further notice soon.Q: Ok, thank you.
Ⅵ 如何过酒店英语初级
从0开始学起的学生最重要的是个心态问题。最怕遇见那种基础完全没有，但是又很有功利性一定想一个月两个月就达到用英语自如交流的学生。这样的学生太急功近利，学习过程中很浮躁，总是很着急，自己很着急，把老师也逼得很着急。最后就是学生和老师都急得没有信心。把心态放平一点，着眼目前，每天能学多少，今天看看昨天学了什么，每个星期一个小总结，每天看到自己的进步，循序渐进，日积月累。万丈高楼还平地起呢，连砖块都没准备好就打算整个世贸大厦出来，可能吗？ 除了心态，还有学习方法，别一上来就想背几千个单词先存着。没用的，死背了单词不用会有什么含义啊？从最基本的学起。学好自我介绍打招呼开始吧。别以为打招呼容易，有些人一问“How are you?” 就一定回答“Fine, thank you, And you?” 过时了。先不说你的表达够不够地道，且说这个回答貌似是从我母亲年代就开始这么用了吧。回答“I am good” “ I am ok” “ not bad” “how about you?” 这些不可以吗？所以还是那句话，从说话学起，把单词放在句子里来学习，别以来就闭着眼睛背单词把自己逼到死角了，一个完整的句子还是说不出来。 http://www.douban.com/note/75511745/
Ⅶ （北京的）酒店英语初级考试好考吗
酒店英语分初中高抄级,自奥运会前,政府规定凡在这行业工作的员工,必须考,否则不得上岗.初级呢,我认为没必要, 中学英语足以应付.我们都是直接去考的,都过了.没有不过的.
上机考试,一台电脑,一个耳机.第一部分就是单词,比如,当你听到Room这个单词,你就从四个选项中选出来就行了.第二部分是给你中文,你对着话筒说句子,我07年考的,唯一一句还算有点难度的句字就是:"请问今天的汇率是多少?"
大部分都是单词,句子很少.别担心.这种考试,初级都能过,英语好点的过高级也不难.