酒店预订口语英语对话

1. 求酒店英语口语对话MP3下载地址！

英语学习环境抄，方法，以及自己的袭自制力，都是非常重要的，
别人的方法不一定适合你，所以自己要努力找一些适合自己的学习方法
不过萝卜青菜各有所爱，我个人偏向于老外one to one的学习方法
我也是豆油给介绍的
http://www.douban.com/note/360764999/?67

2. 求英语口语、酒店服务员与客人场景两人的口语对话

A：Good evening，sir． to the Peace Hotel．
B：Thank you．
A：How many pieces of luggage do you have?
B：Just these four．
A：Two suitcases and two bags．Is that right?
B：Yes．That’s a11．
A：Itll show you to the front desk．This way，please．
I will put your bags by the post over there．
B：I see，thanks．
A：A bellman will show you to your room when you have finished checking in．
B：OK．Fine．
A：Please enjoy your stay．
A：晚上好，先生。欢迎到和平饭店。
B：谢谢。
A：您有多少件行李?
B：只有这4件。
A：两个旅行箱和两个袋子，对吗?
B：是的，就这些。
A：我带您到前台，请跟我来。我把您的袋子放在那儿的柱子旁边。
B：好的，谢谢。
A：您办完住宿登记时，服务员会带您到房间去。
B：好的。
A：希望您过得愉快。

3. 求一篇英语预定客房的情景对话，最好带中文翻译，大概20句，谢谢各位大神了！

写好“预定客房的情景对话”的英语文章，只有自身有扎实的英语基础的情况下，才能够写出优秀的情景对话英语文章出来，建议学习在线外教一对一课程的，跟着外教学纯正的英语口语，课程价格合理每一节课不超过20元，或者先领取免费试听课看看合不合适。

领取免费试听课：【https://www.acadsoc.com】点击即可领取欧美真人外教一对一免费试听课！

阿西吧是真人欧美外教在线一对一固定纯外教英语在线教育平台，由佟大为夫妇代言的机构。一年360节课的费用是大概就几千元，一节课的价格是20元左右，性价比高。

英语预定客房的情景对话范文如下：

Guest: Hello, is that Jinjiang Hotel? 你好，是锦江大酒店吗？
Operator: Hello, this is the switchboard operator of the hotel. What can I do for you? 您好，我是酒店总机接线员，您有什么事需要我做吗？
Guest: I want to have a reservation for a room. 我想预订客房。
Operator: Hold the line and let me transfer to the front desk for you. 请不要挂电话，我帮您转接总台.

Clerk: Hello, this is the front desk speaking. I'm at your service. 您好，我是总台，愿为你效劳。
Guest: I want a room in your hotel. 我想定一个房间。
Clerk: What kind of room do you want, a standard or a flat? 您想要什么房间，标准间还是套间？
Guest: A standard. 标间
Clerk: Ok. When are you going to check in, please?好的。请问您什么时候入住？
Guest: Th day after tomorrow. 后天。
Clerk: In the morning or aftenoon? 上午还是下午？
Guest: At six in the aftrnoon. 下午六点。
Clerk: And how many days will you plan to stay, please? 请问，请问您打算住几日？
Guest: Three days. 三天。
Clerk: All right. We are looking forward to your conming. See you the day after tomorrow. 好的，期待您的到来，后天见。

希望可以帮到你啦！

想要找到合适英语培训机构，网络搜下“阿西吧vivi老师”即可。

网络搜下“阿西吧官网论坛”免费获取全网最齐全英语资源。

4. 商务酒店日常英语口语

1. Welcome to haiyatt garden Hotel.
欢迎光临海悦酒店。
2. Good morning/afternoon/evening Sir/madam
先生/小姐/早上好/下午好/晚上好。
3. Have a good trip！
祝您旅途愉快！
4. I hope I’m not bothering /disturbing you.
我希望我没有打扰您。
5. Have a seat please.
您请坐。
6. I hope to see you again soon,
我希望能尽快见到您
7. Nice to meet you
.很高兴见到您！
8. How are you doing/going!
您好！
9. Excuse me Sir, here is non-smoking area。
对不起先生，这里是非抽烟区。
10. Would you like some water?
请问您要喝点水吗？
工作操作/During working
11. *I’d like to /type/print this.
我想要复印/打字/打印这个。
12. How many copies would you like?
您需要复印多少份？
13. Would you like to make it a little darker/lighter?
要不要我（把颜色）调深/浅一些？
14. Here is your original file/paper。
这是您的原件。
15. *I’ll leave the original file here. Please call me when the is ready.
我把原件先放在这里，等复印好了就打电话通知我吧。
16. Would you like me to staple these for you?
我为您装订好这些好吗？
17. Shall I staple them on the left side or at the top?
我是装订在左侧还是上边呢？
18. Shall I enlarge/rece this to fit A4 paper?
我是不是把它放大/缩小到适合A4的纸张呢？
19. Shall I these on both sides of the paper?
我进行双面复印好吗？
20. We don’t have paper that large enough. Shall we it to two pieces, and then tape them together?
我们没有这么大的纸。我们分开两块复印，然后粘在一起，好吗？
21. The paper is jammed.
卡纸了。
22. It is out of ink.
没墨了。
23. Your original is not very clear.I can’t guarantee the will be good.
您的原件不太清晰，我不能保证复印件的效果很好。
24. *I’d like to send a fax.
我想要发份传真。
25. To where?
发去哪里？
26. *What’s the cost?
你们如何收费？
27. It’s 10 yuan per minute To x x, including/excluding service charge.
发传真到XX是每分钟10元，包括/不包括服务费。
28. The minimum charge is 15 Yuan.
最低收费是15元。
29. Please write down the country code, the area code and their number.
请写下国家代号、区号和对方的号码。
30. The paper is too thick/ .It may jam the machine.
这张纸太厚/薄，可能会卡纸的。
31. Shall I make a of this, and then send the ?
我复印一份，然后将复印件传真过去好吗？
32. Mr.x x ,this is x x from the Business Center. We have received a fax for you should we send it to your room or collect it by yourself?
XX先生，我是商务中心的XX。我们收到给您的一份传真。我们把它送上您的房间还是您自己下来取？
33. What font and size would you like?
您想要什么字体，多大号的？
34. Shall I make the space larger?
我把行距拉开一些好吗？
35. Could you check it?
您检查一下好吗？
36. *Please indent the first line of each paragraph.
请把每个段落的首行缩进一些。
37. Shall I save it to your disk?
我把它存在您的磁盘上好吗？
38. I’m afraid we can only save it on our disks,in case of any virus.
恐怕我们只能存在我们的磁盘上，以防有病毒。
39. *Is there a non-stop flight to London?
有直达伦敦的航班吗？
40. There are several flights a day.
每天有几次航班。
41. We can book a ticket for you.
我们可以为您订票。
42. *I would like a non-smoking seat.
我想要非吸烟区的座位。
43. *I’d like to reserve a sleeper to Chicago.
我要预订去芝加哥的卧铺。
44. *I’d like to sit in the front of the plane.
我要坐在飞机前部。
45. Which date / day would you like a ticket for?
您要哪一天的票。
46. The Fare is flexible/floating,now it’s 50% discount, but It can change every few minutes.
票价是弹性的/浮动的。现在是5折，可能几分钟后价格会上升或是下降。
47. Which seats would you like?
您要什么位子？
48. First class \ Business class \ Economy class?
您要头等舱还是经济舱？
49. Are the seats together?
座位是要连在一起的吗？
50. Which train would you like to take?
您想坐哪次车？
51. Would you like to take a local train or an express?
您想要坐普通车还是特快车？
52. *I’d like to take train K20.
我要坐K20次。
53. A seat or a berth?
您要座位还是卧铺？
54. One way or a round trip ticket?
单程票还是双程票呢？
55. *Where can I pick up the ticket?
我到什么地方拿机票？
56. I’m afraid that flight/train is fully booked.
恐怕那个航班/火车的票已经订完了。
57. There are no seats available on the flight leaving at 16:15.
在16点15分起飞的航班，座位票已售完。
58. Hard berth tickets are not available now.
硬卧票已经卖完了。
59. How about a soft berth ticket?
软卧怎么样？
60. *A lower berth ticket, please.
我要一张下铺。
61. *How long is the ticket valid?
这车票的有效期是多久？
62. *I’d like to post a letter.
我要寄封信。
63. *I’d like to send a parcel.
我要寄一个包裹。
64. *How much is the postage?
邮费是多少？
65. I’m not sure, I’ll let you know later.
我现在还不清楚,迟一些告诉您，可以吗？
66. *We are going to have a meeting next Monday. I’d like to book some facilities.
我们下星期一要举行一个会议，我来租一些必要的设备。
67. How many people Is this for / will there be?
您一共有几位开会？
68. Do you need a projector and computer?
您需要一部投影仪及电脑吗？
69. Your signature and telephone number here, please.
请签名并留下您的电话号码。
70. Everything will be ready In one hour.
我们会在开会前一个钟准备好一切。
71. Will you come and check it?
您能过来检查一下吗？
72. If there is anything I can do, please let me know.
如果有什么能为您效劳的，请告诉我。
73. How long does it take for a letter to go to America from Beijing?
信从北京到美国要多久？
74. Would you want to airmail it or not?
您想要发航空信吗？
75. Would you want the Image Scanning?
请问您要扫描吗？
76. What formant would you like to save?
请问您要想以什么格式储存扫描的文件呢？
77. How would you like to pay for? Charge to your room or by cash?
请问您的付款方式是什么？转房帐还是付现金呢？
78. May I have your welcome card please?
我可以看一下您的欢迎卡吗？
79. Here is the change 8 Yuan for you.
这是找您的8元钱。
80. Please check the virus scan before you place information on the memory stick or disk.
您使用U盘或磁盘时，请先执行扫描病毒后再使用。

5. 酒店英语口语

1、Good morning ，sir（madam）
早上好，先生（小姐）
2、Good afternoon ，ladies and gentlemen
下午好，女士们，先生们。
3、Good evening ，miss Price
晚上好，普莱丝小姐。
4、How are you today ，Mr Brown ？
你今天好吗？布朗先生。
5、I‘m quite well ，thank you.
我很好，谢谢你。
6、Hs good to see you again ，sir（madam）
再次见到你真高兴，先生（小姐）
7、Nice to meet you ，sir.
见到你真高兴，先生。
Titles（称呼）
8、Are you Mrs.Best？
你是贝丝特夫人吗？
9、You must be professor Ford.
你一定是福特教授。
10、May I know your name，sir（madam）？
我可以知道你的名字吗？先生（小姐）。
11、Here‘s a letter for you ，Dr white.
怀特医生，这儿有你的一封信。
12、you‘re wanted on the phone，Captain Smith.
史密斯船长，有你的电话。
13、Welcome to our hotel， miss Henry.
欢迎来到我们酒店，享利小姐。
14、May I be of service to you，Mr Baker ？
我能为你服务吗？贝克先生？
15、Can I help you， Ms Blake？
我能帮你吗？布雷克小姐？
16、Would you take the seat ，young lady ？
请坐，小姐，
Offering Help 主动提出帮助
17、May I help you ？
18、Can I help you？
我能帮你吗？
19、What can I do for you ？
我能为你作什么？
20、 May I take your ba for you？
我可以为你拿你的手提包吗？
21、 May I help you with your suitcase？
我能帮你拿你的箱子吗？
22、 Would you like me to call a taxi for you ？
你需要我为你叫一辆出租车吗？
23、 Thank you very much.
非常感谢
24、 Thanks for the trouble 。
麻烦你了
25、 It‘svry kind of you？
你真是太好了
26、 No，thanks.
不用了，谢谢！
Answers to Thanks对感谢语的应答
27、 You‘re welcome.
欢迎你
28、 Not at all.
不用谢
29、 That‘s all right.
没关系
30、 Don‘t mention it.
别提了
31、 It‘s my plcasurc.
这是我的荣幸
Expressing welcome 表示欢迎
32、 Welcome ，sir（madam）。
欢迎光临，先生（小姐）
33、 Welcome to our hotel ，sir （madam）。
欢迎光临我们酒店，先生（小姐）
34、 Welcome to our western restaurant.
欢迎来我们西餐厅
35、We‘re glad to have you here.
我们很高兴你来到之儿
36、I‘m always at your service ，sir （madam）。
随时为你效劳，先生（小姐）。
Apologies 表示道歉
37、I‘m sorry，sir （madam）。
对不起，先生（小姐）。
38、I‘m very sorry.
非常抱歉。
39、I‘m sorry to trouble you.
对不起打扰你了。
40、I‘m sorry to have taken so much of your time.
对不起占用你太多时间了。
41、I‘m sorry to have kept you waiting 。
对不起让你久等。
42、Excuse me for interrupeing you.
原谅我打挠你了。
43、I hope you‘ll forgive me.
我希望你能原谅我。
Answers to Apology（对道歉语的应答）
44、It doesn‘t matter.
没关系。
45、It‘s nothing.
没什么。
46、Never mind.
别放在心上。
47、That‘s nothing.
没什么。
48、Don‘t bother about that.
别再想它。
49、Don‘t worry about it.
别担心。
50、Don‘t apologize， It was my fault.
别道歉，这是我的错。
Good wishes（良好祝愿）
51、Have a good time！
祝你们玩得愉快！
52、Have a nice evening！
祝你晚上愉快。
53、Happy Birthday！
生日快乐。
54、Merry Christmas！
圣诞快乐。
55、May you succeed
祝你成功
Parting（分手再见）
56、 Good－bye and good luck.
再见，祝你好运。
57、Hope you‘ll have a nice trip.
希望你旅途愉快。
58、Wish you a pleasant journey 。
祝你旅途愉快。
59、Happy landing.
祝你安全抵达。
60、Bon voyage.
一帆风顺。
61、Hope to see you again.
希望再次见到你。
62、Good night.
晚安。
63、See you Tomorrow.
明天见。
Self－Introction （自我介绍）
64、I‘m henry ，I’m from Golden Lake Hotel， I‘m
here to meet you 。
我叫享利，来自金湖酒店，我是来接您的。
65、My name is Irene ，I‘m the housekeeping
Department waiter.
我的名字是艾琳，我是管家部服务员。
66、I‘m the receptionist here ，welcome to our hotel.
我是这儿的接待员，欢迎来到我们酒店。
67、Reservations ，May I help you ？
预订部，我能帮你吗？
68、Room service ，May I come in ？
送餐服务，我可以进来吗？
69、This is Henry Adams speaking.
我是享利。亚当斯。
Affirmative Responses （肯定回答）
70、Surely.
当然可以。
71、Certainly ，sir （madam）。
当然可以，先生（小姐）。
72、Yes，sir，（）。
是的，先生（小姐）。
73、That‘s true ，sir （madam）。
是这样的，先生（小姐）。
74、Very well.
非常好。
Negative Responses（否定回答）
75、No ，sir （madam）。
不，先生（小姐）。
76、I don‘t think so.
我不这样认为。
77、Of course not.
当然不。
78、I‘m afraid that’s not a good idea.
恐怕，那个主意不好。
Useful Questions 常用问句
79、What do you prefer ，tea or coffee？
你喜欢什么？茶还是咖啡。
80、Woulld your please sign here ？
请在这儿签名好吗？

81、A table for two？
两人的一张台吗？
82 、How long do you plan to stay ？
你计划住多久。
83、Could you please spell your name ？
请拼一下你的名字吗？
84、What kind of room would you like ？
你要哪类房间？
85、May I see your passport ？
我可以看你的护照吗？
86、May I have your tetephone number ？
我可以知道你的电话号码吗？
87、What‘s the trouble， sir？
你怎么啦？先生。
88、Shall I call a doctor for you ？
我为你叫一个医生吗？
89、Dir you eyoy the play？
你喜欢这个节目吗？
90、Do you like this song？
你喜欢这首歌吗？
Useful expressions 惯用表达语
91、Enjoy you breakfast ，sir ？
请享用你的早餐，先生。
92、Here is the menu.
给你菜谱。
93、The service guide is on the desk.
服务指南在桌面上。
94、The swimmcing pool is over there 。
游泳池在那边。
95、Go ahead ，please.
请接着讲。
96、The line is busy 。
线路正忙。
97、You look grest 。
你看上去真棒。
98、Please consult the song list 。
请翻阅点歌单。
99、It‘s a very touching story.
这是一个非常感人的故事。
100、Without music，the world would be ll.
如果没有音乐，这世界将会变得很沉闷。

6. 饭店吃饭的英语对话

餐厅英语情景对话
A: What can I do for you, sir?
先生，您要来点什么？
B: What have you got this morning?
今天早上你们这儿有什么？
A: Fruit juice, cakes and refreshments, and everything.
水果汁、糕点、各种茶点等等，应有尽有。
B: I’d like to have a glass of tomato juice, please.
请给我来一杯西红柿汁。
A: Any cereal, sir?
要来点谷类食品吗，先生？
B: Yes, a dish of cream of wheat.
好的，来一份麦片粥。
A: And eggs?
还要来点鸡蛋什么的吗？
B: Year, bacon and eggs with buttered toast. I like my bacon very crisp.
要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。
A: How do you want your eggs?
您喜欢鸡蛋怎么做？
B: Fried, please.
煎的。
A: Anything more, sir?
还要什么别的东西吗，先生？
B: No, that’s enough. Thank you.
不要了，足够了。谢谢。
Dialogue 2
(A couple waiting to be seated in a crowded restaurant)
（一对夫妇在拥挤的餐厅外等待就座）
A: Do you have a reservation, sir?
请问您订位了吗？先生，太太？
B: No, I am afraid we don’t.
没有。
A: I’m sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available?
很抱歉，餐厅已经满座了。约要等30分钟才会有空桌。你们介意在休息室喝点东西直至有空桌吗？
B: No，thanks. We’ll come back later. May I reserve a table for two?
不用了，谢谢。我们等一会儿再来。请替我们预定一张二人桌，可以吗？
A: Yes, of course. May I have your name, sir?
当然可以。请问先生贵姓？
B: Bruce. By the way. Can we have a table by the window?
布鲁斯。顺便，我们可以要一张靠近窗口的桌子吗？
A: We’ll try to arrange it but I can’t guarantee, sir.
我们会尽量安排，但不能保证，先生。
B: That’s fine.
我们明白了。
(Half an hour later, the couple comes back.)
半小时后，布鲁斯夫妇回来了。
A: Your table is ready, sir. Please step this way.
你们的桌子已经准备好了，先生，太太。请往这边走。
Dialogue 3
A: Waiter, a table for two, please.
服务生，请给我一张两人的桌子。
B: Yes, this way please.
好的，请跟我来。
A: Can we see the menu, please？
能让我们看一看菜单吗？
B: Here you are.
给您。
A: What’s good today?
今天有什么好吃的？
B: I recommand crispy and fried ck.
我推荐香酥鸭。
A: We don’t want that. Well, perhaps we’ll begin with mushroom soup, and follow by some seafood and chips.
我们不想吃香酥鸭。或许我们可以先吃蘑菇汤，然后再要点海鲜和土豆片。
B: Do you want any dessert?
要甜品吗？
C: No dessert, thanks. Just coffee.
不，谢谢。 咖啡就行了。
(After a few minutes.)
过了一会儿。
A: I can have the check, please.
结帐。
C: George. Let’s split this.
乔治，我们各自付帐吧。
A: No, it’s my treat tonight.
不，今天我请客。
B: Cash or charge, sir?
现金还是记帐？
A: Charge, please. Put it on my American Express.
记帐。请记入我的“美国运通信用卡”帐号。
Dialogue 4
A: Good morning. Can I help you?
早上好。有什么能效劳的吗？
B: I want an American breakfast with fried eggs, sunny side up.
我想要一份美式早餐，要单面煎的鸡蛋。
A: What kind of juice do you prefer, sir?
您想要哪种果汁呢？
B: Grapefruit juice and please make my coffee very strong.
西柚汁，还有，我要杯很浓的咖啡。
A: Yes, sir. American breakfast with fried eggs, sunny side up, grapefruit juice and a black coffee. Am I correct, sir?
好的，一份美式早餐，要单面煎的鸡蛋、西柚汁及一杯清咖啡，对吗？
B: Yes, that’s right.
是的。
A: Is there any thing else, sir?
还有什么吗，先生？
B: No, that’s all.
没有了，谢谢。
(Later)
稍后
A: Good morning, sir. I’ve brought the breakfast you ordered.
早上好，先生。您要的早餐送上来了。
B: Just put it on the table, please.
请放在桌上。
A: Do you need anything else, sir?
先生，还有其他需要吗？
B: No thanks. Ah, yes! Can I have some more juice for the minibar?
没有，谢谢。 啊！可否多放一些果汁在冰箱里？
A: What kind of juice would you like, sir?
哪种果汁呢，先生？
B: Tomato, orange and apple juice, please.
番茄汁、橙汁及苹果汁。
A: Yes, sir. I’ll get them for you right away. Would you please sign this bill first? Thank you, sir.
好的，我立刻去取。麻烦您先签了这张帐单。
Dialogue 5
A: Oh, I’m starving. I’d like to try some real Chinese cuisine. What would you recommend, waiter?
啊，我快饿死啦。我想吃点真正的中国菜。您给我推荐什么呢，服务生？
B: Well, it depends. You see, there are eight famous Chinese cuisines:for instance, the Sichuan cuisine, and the Hunan cuisine.
那要看情况了。您知道，中国主要有八大菜系。比方说，川菜、湘菜。
A: They are both spicy hot, I’ve heard.
我听说这两种都很辣。
B: That’s right. If you like hot dishes, you can try some.
对。您要是爱吃辣的，可以试试。
A: They might be too hot for me.
对我来说可能太辣了点。
B: Then there’s the Cantonese cuisine and the Jiangsu cuisine. Most southerners like them.
再有是粤菜和江苏菜。大多南方人都爱吃。
A: What about any special Beijing dishes?
有什么特别的北京风味菜吗？
B: There’s the Beijing roast ck.
有北京烤鸭啊。
A: Oh, yes. I’ve heard a lot about it. I’d like very much to try it. Where can I find it?
啊，对了，听过多次了。我很想试一试。在哪儿能吃到呢？
B: You can find it in most restaurants, but the best place is certainly Quanjude Restaurant.
大多数饭店都有烤鸭，可是最好的当然还是全聚德烤鸭店。
A: Is it near here?
离这儿近吗？
B: Not too near but not too far either. A taxi will take you there in 15 minutes, if the traffic is not too bad, I mean.
不太近也不算远。乘出租车15分钟能到。我是说，要是堵车不厉害的话。
A: Well, thank you for your information. But what is the name of that restaurant again?
好，多谢您的指点。请您再说一下那个饭馆的名字好吗？
B: Let me write it down on this slip of paper for you. You can show it to the taxi-driver.
我来给您写在这张纸片上。您好拿给出租车司机看。
A: That’s very kind of you. Thanks a lot.
您真是太好了！多谢多谢。
B: You’re welcome.
不客气。
A是你,B是外国人)
A:Welcome to our hotel．

欢迎光临。

A:So you have got altogether four pieces of baggage？

您一共带了4件行李，是不是？

B:Let me have a check again．

让我再看一下。

A:The Reception Desk is straight ahead．

接待处就在前面。

A:After you, please．

你先请。

B:Excuse me， where can I buy some cigarettes？

劳驾。我到哪儿可买到香烟？

A:There is a shop on the ground floor．

一楼有个商店。

A:It sells both Chinese and foreign cigarettes．

在那儿可买到中国香烟和外国香烟。

B:Can I also get some souvenirs there？

也可以买到纪念品吗？

A:There is a counter selling all kinds of souvenirs．

有个柜台出售各种各样的纪念品。

B:Excuse me，where is the restaurant？

劳驾，请问饭厅在哪儿？

A:We have Chinese restaurant and a western－style restaurant．Which one do you prefer？

我们有中餐厅和西餐厅，你愿意去哪个？

B:I'd like to try some Chinese food today．

今天我想尝尝中国菜。
回答者： richoo - 四级 2009-1-15 20:33
上网收一下啊，

要多讲，收集到对话如果不多练也不行的。

找个伙伴做partner一起练最好了。
回答者： honghua_li2002 - 四级 2009-1-15 20:36
酒店英语口语会话必备手册
一．概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：

非正式英语 正式英语

What’s your name? May I have your name?

您贵姓？ 请问您贵姓大名？

Do you want some tea? Could you like some tea?

您要喝茶吗？ 请问您想喝茶吗？

Over here, please. Could you come this way please?

这边请。 请您往这边走好吗？

* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.

* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.

在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.

* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。

7. 求酒店英语口语面试对话。

前厅英语口语面试对话1Interviewer: Rita; Paula Interviewee: CharlesGood morning, Mr. Tsai, I believe you already have some idea that this job requires frequent shift turns and immediate support for our hotel. So you understand that we are seeking someone who is willing to do this challenging but fruitful job professionally.1. First of all, we would like to know more about your related work experiences; please briefly introce yourself. A: I majored in English and American literature in National Central University which greatly helped with my English communicating skills. While in school, I took up a part time job working as a waiter in a restaurant to accumulate work experiences. After graation and military services, I worked in the Grand Hotel as Front Office clerk for 2 years. Since I was well-trained in the English language, I was put in charge of receiving foreign guests. It was my ty to make them feel right at home, so I always did my best to explain the services provided by the hotel and to satisfy the needs of our guests. 1.1 As you mentioned you worked in Grand Hotel before, may we ask “What’ the most unforgettable emergency situation in your previous job? And how did you cope with that situation in the Grand Hotel?” A: Mmm, there are always emergency situations in such a big hotel with hundreds of guests coming through everyday. But there was one case that I remember very well. We all know earthquakes are quite common in Taiwan, but for most foreigners, it’s a great shock to be faced with such a situation. Once a senior official from Washington D.C. stayed overnight at our hotel, and as luck would have it, an earthquake happened that night. The senior official was terribly frightened and called us in great confusion. As it could lead to an international incident, I immediately went up to his room and carefully explained to him that earthquakes are commonplace here and that they were mostly not dangerous at all. Furthermore, the Grand Hotel was designed to resist such earthquakes. He finally calmed down after my explanation, and we upgraded him to the presidential suite to compensate for the shock. Although the hotel had to shoulder the cost for the upgrade, we think it is very important that we keep such important guests happy. 2. What can you do for us that some else cannot? If you could get this job, what’s your expectation? How would you make it better? A: I am quite devoted to my work and I’m willing to take extra shifts and handle additional tasks. I fully understand that this is the service instry and we have to be on ty whenever we are called upon, even if we have to extra work to make our patrons satisfied. I don’t mind such demands because I like to learn new things. I hope I can build up a team spirit with my co-workers and provide the best service possible. Of course I also understand that we are all human beings and that sometimes we all have to cover for one another. So I will do my best to manage the human resources, especially under special situations such as fire alarms or unexpected absentees. 3. Let’s imagine this situation. You are now the front office manager at our hotel; what would you do to protect every patron’s privacy? For example, if the female artist who recently suffered from the disclosure of her husband’s possible infidelity came to our hotel looking for refuge. She’s very emotional and fragile. How would you handle those media, paparazzi and meanwhile what would you do to help her get over the craziness?A: If our guests demand privacy, I will arrange it so that the paparazzi is kept away from all entrances or parking lots which our special guest may use when checking in and out. I will personally see to it that no information about our guest, whether it is information about her room number or her dates of checking in and out, would be leaked. I will suggest that our guest have her meals in the room and draw up her curtains. If she would like, I will arrange it so that services like the spa or the salon will be reserved for her to relieve her tension. Of course everything will be done with the highest discretion. 4. One more question: What’s your expected salary? A: My understanding is that a job like the one you are describing may carry a monthly salary in the range of NT$40,000 dollars. But I am more interested in learning about possible bonuses? Interviewer’s Response: We offer three-times-per-year bonus on the three significant Chinese festivals based on your level of performance. We also provide regular staff-training to help our staff learn and grow with the organization together. If there are no further questions, we thank you for your time and you will certainly hear from us in 2 weeks. Thank you and have a good day! Interviewer: 嘉雯 Paula Interviewee: 映青 Job: assistant front office managerA: Please take a seat. A: I suppose you’re aware that we’re looking for somebody with experience in the related field. So maybe that’s where we should begin.A: Miss XXX, tell us about your past work experiences, particularly what you’ve learned on these jobs and what you think are your weaknesses.Q: After I graated from National Central University, my first job was front desk agent in the Grant Hyatt Hotel. I was responsible for greeting guests and check-in/outs. On that job, I learned that patience is very important when dealing with guests in any situation, especially when you have to greet hundreds of guests everyday. I worked very hard and was promoted to assistant front office manager in three years. As someone who is in charge of the front office system, I learned that team spirit is vital if we hope to provide the best services to our guests. As to my weakness, well, I think sometimes I tend to be a bit too persistent in sticking to my principles and doing everything perfectly. And sadly it often leaves me working overtime to perfect every single detail. A: All right. Well, being an assistant front office manager is not easy. You’ll be in charge of overseeing the staff, as well as providing satisfactory guest services. Do you think you’re qualified for this job?Q: Yes, I believe I am. I am an energetic person, and I always keep a high interest in things that I am not familiar with. I am not afraid to take challenges, and I am always eager to serve.I think that is an important characteristic for any staff in the service instry, especially for people who work in the hotel business where there are always unexpected things happening. A: Let’s say it’s two in the morning and one of our guests calls you and complains about a leak in the ceiling of his room. He is very upset and demands that you handle the situation immediately. What do you do? Q: Well, first, I will personally go up to his room to check on the situation. I would formally apologize to him and help him change to a different room, preferably upgrading his room to a suite and give him some meal coupons. After the guest has settled into the new room, I will call housekeeping to have the leak taken care of immediately. A: Are there any questions you’d like to ask? Q: I would like to know if there is any staff-training in your hotel?A: Yes, we offer job rotation and staff training on a yearly basis. We’d like our staff to learn and grow at this hotel. A: If there are no further questions, we’d like to thank you for coming in today. We’ll give you further notice soon.Q: Ok, thank you.

8. 酒店英语口语,如何宾馆英语-预订房间

酒店英语口语中预订房间的常用语句是这样的:
1．I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。
2．What's the price difference?两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then.我想我还是要阳面的吧。
5．How long will you be staying?您打算住多久？
6．We'll be leaving Sunday morning.我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday.我们盼望下周二见到您。

这些酒店英语口语知识都是我在enging电话英语培训时学到的，enging英语实行电话教学，随时随地都可以进行学习，可以利用上课录音，反复复习学习内容直到完全理解为止，enging英语拥有10年教学经验，专业的外教会针会对你的发音、词汇、语法、交流运用等全方位分析，提高你的酒店英语口语，你可以试试哦！

9. 酒店英语口语

基本待客英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~

May I have your name, please?
请问尊姓大名

May I have your check-out time, please?
请问您什么时候结帐离开？

May I see your passport, please?
请让我看一下您的护照好吗？

May I know your nationality, please?
请问您的国籍是什么？

2． 麻烦客人时，可使用Could you ~

Could you fill out the form, please?
请您填写这张表格好吗？

Could you write that down, please?
请您写下来好吗？

Could you draft the fax, please?
请您写下传真的草稿好吗？

Could you hold the line, please?
请不要挂电话好吗？

3．询问客人的喜好或是做什么时，可使用Would you ~

Would you like tea or coffee?
请问您要喝茶还是咖啡？

Would you like to take a taxi?
请问您要搭计程车吗？

Would you mind sitting here?
请问您介意坐在这里吗？

** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Foshan?
请问您想要何时参观佛山？

When would you like to have lunch?
请问您想在哪里用餐？

What time would you like to eat?
请问您想何时用餐？

Who would you like to contact?
请问您想和谁联络？

Which kind of room would you prefer?
请问您喜欢哪一种房间？

How would you like to settle your bill?
请问您的账单如何处理？

How long would you like to stay?
请问您要逗留多久？

How many tickets would you like to buy?
请问您要买几张票？

4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
请问需要我把窗帘拉上吗？

Shall I draw you a map?
请问要我为您画一张地图吗？

Shall I make the reservation for you?
请问要我为您安排预约吗？

（二）招呼语

Good morning. (用于中午以前)

Good afternoon. (用于中午至下午六点以前)

Good evening. (用于下午六点过后)

在这些招呼语的后面接句子，例如：

Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？

Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.
中午好，先生，欢迎光临佛山电子宾馆

Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？

后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.请对方再等一会儿

Just a moment, please.

请稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉让您久等了。

Could you wait a little longer, please?

请您稍候好吗？

3.要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.

不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻烦让我过一下。

4.道歉

如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay.

很抱歉延误了时间

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答

You are welcome.

不客气。

Thank you, sir.

谢谢您，先生。

Thank you very much.

非常感谢您。

6.交给客人某些东西时，可以说

Here you are.

您要的东西在这里。

Here is your room key.

这是您的房间钥匙。

Here it is.

这是您的东西。

7． 当客人准备离开时，可以说：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次见到您。

Thank you for staying with us.

谢谢光临。

8．当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon?

对不起？

Pardon me?

对不起？

I beg your pardon?

对不起请再说一遍好吗？

Could you repeat that, please?

请您重复一遍好吗？

若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是说您丢了房间的钥匙？

电话英语的应对

1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：

“Hello, this is Information Desk.”

您好，这里是问询处。

“Information Desk speaking. May I help you?”

问询处，请问您要服务吗?

2.打错电话时

如果是外线打错时，可以回答：

I am afraid you have the wrong number.

不好意思，您打错电话了。

This is the FOSHAN Electrcical Hotel,

这里是佛山电子宾馆.

如果是总线转错内线时，可以回答：

This is Room Reservations. I’ll transfer your call to Restaurant Reservations.

这里是客房预约处，我帮您转接到餐厅预约柜台。

3.当负责的工作人员不在时

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生现在外出。他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在讲电话。请您在线上稍侯好吗？

I’ll tell him to call you back when he returns.

他回来时，我会请他回电。

May I have your name and phone number, please?

请告诉我您的大名和电话好吗？

4.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling.

感谢您的来电。

You are welcome, sir.

先生，不客气。

We look forward to hearing from you.

我们静候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他问题，请和我联络。

三．柜台服务

B=行李服务员（Bellman）

C=服务员 (Clerk)

H=客房服务员（Housekeeping）

BC=领班（Bell Captain）

G=客人（Guest）

To the Front Desk.

带客人到柜台

B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.

小姐，晚安。欢迎光临佛山电子宾馆。

G: Thank you.

谢谢你。

B: How many pieces of luggage do you have?

请问您有多少件行李？

G: Just this three.

只有这3件。

B: Two suitcases and one bag. Is that right?

2个旅行箱和1个手提皮包，这样对吗？

G: Yes. That’s all.

对，就这些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我来带您到柜台，这边请。我先将您的行李放在柱子旁边。

G: I see, thanks.

我知道了，谢谢。

B: A bellman will show you to your room when you have finished checking-in.

当您办好住宿登记时，行李服务员会带您到房间。

G: OK. Fine.

好极了。

B: Please enjoy your stay.
祝您住宿愉快。