A. 接待外国客户的文明用语（英语）
hello 你好抄
对不起，请再说一遍
I'm sorry, please say again
请往这边走
Please come here
对不起，请稍等
Sorry, please wait a moment
goodbye 再见
B. 接待客人英语常用语
我人在美国，我一抄般去饭店，店员看到我一般都说:
Hi,
how
are
you
today?
然后他回答以后，你就说一句good保持微笑就行了。下面就是向他问他需要点些什么，最后临走前说句Thanks,
have
a
nice
day!
C. 服务员接待顾客常用的英语句子
Good morning(afternoon,evening),sir(madam) 早上（下午、晚上）好,先生（夫人）.
Glad to meet you.很高兴见到您.
Welcome to our hotel (restaurant,shop).欢迎到我们宾馆（餐厅、商店）来.
Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快.
Have you a reservation?您预定过了吗?
May I know your name and room number?您能告诉我您的名字与房间号吗?
Here is your room key.给您房间钥匙.
Are these your baggage?这些是您的行李吗?
May I take them for you?我来帮您拿好吗?
Housekeeping,may I come in?客房服务员,我可以进来吗?
Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中.
I hope I'm not disturbing you.我希望没有打扰您.
D. 哪位高人有见外国客户常用的基本英语口语
去网上搜搜商务英语900句，有用的。
1 I've come to make sure that your stay in Beijing is a pleasant one.
我特地为你们安排使你们在北京的逗留愉快。
2 You're going out of your way for us, I believe.
我相信这是对我们的特殊照顾了。
3 It's just the matter of the schele,that is,if it is convenient of you right now.
如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4 I think we can draw up a tentative plan now.
我认为现在可以先草拟一具临时方案。
5 If he wants to make any changes,minor alternations can be made then.
如果他有什么意见的话，我们还可以对计划稍加修改。
6 Is there any way of ensuring we'll have enough time for our talks?
我们是否能保证有充足的时间来谈判？
7 So our evenings will be quite full then?
那么我们的活动在晚上也安排满了吗？
8 We'll leave some evenings free,that is,if it is all right with you.
如果你们愿意的话，我们想留几个晚上供你们自由支配。
9 We'd have to compare notes on what we've discussed ring the day.
我们想用点时间来研究讨论一下白天谈判的情况。
10 That'll put us both in the picture.
这样双方都能了解全面的情况。
11 Then we'd have some ideas of what you'll be needing
那么我们就会心中有点儿数，知道你们需要什么了。
12 I can't say for certain off-hand.
我还不能马上说定。
13 Better have something we can get our hands on rather than just spend all our time talking.
有些实际材料拿到手总比坐着闲聊强。
14 It'll be easier for us to get down to facts then.
这样就容易进行实质性的谈判了。
15 But wouldn't you like to spend an extra day or two here?
你们不愿意在北京多待一天吗？
16 I'm afraid that won't be possible,much as we'd like to.
尽管我们很想这样做，但恐怕不行了。
17 We've got to report back to the head office.
我们还要回去向总部汇报情况呢。
18 Thank you for you cooperation.
谢谢你们的合作。
19 We've arranged our schele without any trouble.
我们已经很顺利地把活动日程安排好了。
20 Here is a of itinerary we have worked out for you and your friends.Would you please have a look at it?
这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？
21 If you have any questions on the details， feel free to ask.
如果对某些细节有意见的话，请提出来。
22 I can see you have put a lot of time into it.
我相信你在制定这个计划上一定花了不少精力吧。
23 We really wish you'll have a pleasant stay here.
我们真诚地希望你们在这里过得愉快。
24 I wonder if it is possible to arrange shopping for us.
我想能否在我们访问结束时为我们安排一点时间购物。
25 Welcome to our factory.
欢迎到我们工厂来。
26 I've been looking forward to visiting your factory.
我一直都盼望着参观贵厂。
27 You'll know our procts better after this visit.
参观后您会对我们的产品有更深的了解。
28 Maybe we could start with the Designing Department.
也许我们可以先参观一下设计部门。
29 Then we could look at the proction line.
然后我们再去看看生产线。
30 These drawings on the wall are process sheets.
墙上的图表是工艺流程表。
31 They describe how each process goes on to the next.
表述着每道工艺间的衔接情况。
32 We are running on two shifts.
我们实行的工作是两班倒。
33 Almost every process is computerized.
几乎每一道工艺都是由电脑控制的。
34 The efficiency is greatly raised,and the intensity of labor is decreased.
工作效率大大地提高了，而劳动强度却降低了。
35 All proets have to go through five checks in the whole process.
所有产品在整个生产过程中得通过五道质量检查关。
36 We believe that the quality is the soul of an enterprise.
我们认为质量是一个企业的灵魂。
37 Therefore,we always put quality as the first consideration.
因而，我们总是把质量放在第一位来考虑。
38 Quality is even more important than quantity.
质量比数量更为重要。
39 I hope my visit does not cause you too much trouble.
我希望这次来参观没有给你们增添太多的麻烦。
40 Do we have to wear the helmets?
我们得戴上防护帽吗？
41 Is the proction line fully automatic?
生产线是全自动的吗？
42 What kind of quality control do you have?
你们用什么办法来控制质量呢？
43 All procts have to pass strict inspection before they go out.
所有产品出厂前必须要经过严格检查。
44 What's your general impression,may I ask?
不知您对我们厂总的印象如何？
45 I'm impressed by your approach to business.
你们经营业务的方法给我留下了很深的印象。
46 The proct gives you an edge over your competitors,I guess.
我认为你们的产品可以使你们胜过竞争对手。
47 No one can match us so far as quality is concerned.
就质量而言，没有任何厂家能和我们相比。
48 I think we may be able to work together in the future.
我想也许将来我们可以合作。
49 We are thinking of expanding into the Chinese market.
我们想把生意扩大到中国市场。
50 The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company.
我此行的目的正是想探询与贵公司建立贸易关系的可能性。
E. 接待外宾常用的英语有哪些
陌生人之间的How are you？只需要回答不错就好，不要具实情回答，因为对方并专不想真的知道属你的隐私。比如你回答我有点头痛，之后会比较尴尬。还有一种情况你遇到一个话痨(生活中这种人蛮多的)开始跟你将半小时他/她头痛的经历，你也会很尴尬的。如果你打完招呼对方也就回答不错/很好，你大概也就尽到责任并且知道他/她也没有要继续交谈的意愿了。所以还是问一些开放性的话题吧，能够产生共鸣。
F. 公司前台接待常用英语会话
前台接待访客常用会话（1）
许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
前台接待访客常用会话（2）
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
前台接待访客常用会话（3）
公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you?
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere… from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: That's right. The stairs are on the left.
MR LEFERE: Thank you.