⑴ 酒店接待外宾的日常英语口语
11、Sit
down,
please
.Here
is
the
menu.
请坐，给您菜单，先生。
May
I
take
your
order,
sir?
您要点菜吗？
12、What
would
you
like
to
have,
coffee
or
tea?
您要喝咖啡还专是茶？
13、Would
you
like
to
have
any
wine
with
you
dinner?
您用餐时要喝点酒吗？
14、Service
hours
are:
（餐厅）供应时属间是：
7:00a.m.to
9:00a.m.for
breakfast.
早餐7点到9点。
11:30a.m.to1:
30p.m.for
lunch.
午餐11点半到1点半。
6:30p.m.to
8:30p.m.for
dinner.
晚餐6点半到8点半。
15、Here
is
the
bill.
Please
sign
it.
这是您的帐单，请签字。
what
can
I
do
for
you?
would
you
like
some
coffee\drinks?
⑵ 前台接待简单英语口语
can i help you,sir?
what can i do for you?
这都是：我有什么可以帮助您的吗？
I would like to ask you a favor.我可以提出一个要求吗？
82 Would you let me know your fax number?可以告诉我您的传真机号码吗？
83 Would it be too much to ask you to respond to my question by tomorrow?可以请你在明天以前回复吗？
84 Could you consider accepting our counterproposal?你能考虑接受我们的反对案吗？
85 I would really appreciate your persuading your management.如果你能说服经营团队，我会很感激。
86 I would like to suggest that we take a coffee break.我建议我们休息一下喝杯咖啡。
87 Maybe we should hold off until we have covered item B on our agenda.也许我们应该先谈论完B项议题。
88 As a matter of fact, we would like to discuss internally regarding item B.事实上，我们希望可以先内部讨论B项议题。
89 May I propose that we break for coffee now?我可以提议休息一下，喝杯咖啡吗？
⑶ 接待办公室英语怎么说
你好!
接待办公室
Reception Office
⑷ 前台接待常用英语
上班一族实用：外企office常用电话英语
1. ABC corporation. May I help you?
ABC 公司, 我能帮你什么吗?
这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说, "May I help you?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上 "May I help you?" 跟 "How can I help you?" 都很常见就是了.
不过如果是机器接的电话, 则听到的多半是这样, "Thanks for calling ABC corporation, if you know your party's last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." (感谢你打电话到 ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按 1, 如果是想要本公司的简介或出版品, 请按 2, 如果是要找总机, 请按 #, 或是请别挂断.
2. And you are?
你是?
如果人家打电话来是要找你的上司, "May I talk to your manager?" (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, "Whom I am speaking with?" 或是 "Whom am I talking to?" (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, "And you are?" (你是?) 如果人家这样问我, 我就可以答, "This is Benlin."
像是 "And you are?" 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上 "And you are?" 这句话还有许多适用的场合, 例如在公司的接待处 (reception). 来访的客人如果说, "I'm looking for Mr. Wolf." (我要找伍夫先生) 接待小姐就可以反问他, "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
3. I'll put her on the phone. Just a second.
我会请她听电话, 请等一下。
Put someone on the phone 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, "Could you please just put her on the phone?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, "Ok. I'll put her on the phone. Just a second." (好, 我会请她听电话, 请稍等一下.)
上面讲的 put someone on the phone, 指的多半是只有一只电话时, 但如果像公司里有许多分机, 则用‘转接’ transfer 或是 redirect. 会比较恰当. 例如同样的情况你可以说, "I'm transferring your call." 或是 "I'm redirecting your call." (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, "One moment, please." 或是, "OK. I'll put you through."
4. Would you mind holding for one minute?
你介不介意稍微等一分钟啊?
在美国如果有机会打电话给客户服务 (Customer Service)部门, 如果没意外的话都会听到以下的电话录音, "All of our representitives are currently busy serving their customers. Your call will be answered in approximate 5 minutes" (我们所有的客服人员都在忙着服务他们的顾客, 请等五分钟后, 就会有人接听你的电话), 然后十分钟过去了, "Please continue to hold, your call is very important to us." (请继续等候, 你的来电对我们非常重要). 所以大家要知道, 老美基本上对这种无止境的等待是深恶痛绝的. 所以要记得, 如果人家打电话来, 千万不要因为听不懂就说, "Hold on", 然后就跑去求救兵, 这对打电话来的人是十分不礼貌的.
如果万不得已一定要请他稍候, 我们要客气一点地说, "Would you mind holding for one minute?" 所以记得要给对方一个明确的时间, 例如 one second 或是 five minites 不要让对方无止境地等下去. 但是如果一分钟到了你还没忙完, 则最好再说一次, "Sorry, I am still on the phone. Could you hold for another minute?" (对不起, 我还在讲电话, 能不能再请你稍候一分钟.)
5. He's out for lunch. Would you like to try again an hour later?
他出去吃午餐了, 你要不要一小时后再打来?
受到中文的影响, 许多人要讲某人‘出去’吃午餐了常会说成, "He went out for lunch." 其实这个 went 是多余的, 通常老美只讲 be out for something 就行了. 如果要再简化一点, 单说, "He is on lunch." 或是 "He is on (lunch) break." (他正在休息时间.) 这样子也可以.
如果别人要找的人不在, 通常我们有二种选择, 第一种是请别人晚点再打来, 除了像例句用 try again/ call again 之外, 我们也可以用 call back/ try back 这样的讲法. 例如你可以建议别人, "Why don't you call back in 30 minutes?" (你何不 30 分钟后再打来呢?) 第二种选择就是请对方留言, 客气一点的讲法是, "May I take your message?" 或是 "Would you like to leave a message?" (你想留言吗?)
6. She is not here but you can call her machine.
她不在这里, 但是你可以打她的电话答录机。
老美管电话答录机叫 answering machine 或是也有少数人叫 answer machine. 但是在一般的对话中常常简称 machine. 例如 "You can call her machine." 就是说, 你可以打她的电话答录机留言. 或是你打电话给某人, 但你想他很可能不在, 这时你就可以说, "I'm expecting a machine." (我想会是电话答录机接的电话.) 如果是 "I want to check on my machine." 则是说我要检查电话答录机里的留言.
记得喔! 通常人家讲 someone's machine 时百分之九十九都是指电话答录机而言, 你可别傻傻地问人, "Answering machine?" 像六人行 (Friends) 里有一集 Chandler 说, "I got her machine." 结果 Joey 还呆呆地问他, "Her answering machine?" Chandler 就讽刺 Joey 的无知说, "No. interestingly enough, her leaf blower (machine) picked up the phone." (很有趣喔, 不是电话答录机喔! 而是她的吹落叶机接的电话.) 注: 美国的萿叶都不是用扫的, 而是用吹的, 很神奇吧? 而 leaf blower 就是那种背在身上拿来吹落叶的机器啦!
7. I'm interested in your CRM software. Can you give me an quote?
我对你们的客户关系管理软体有兴趣, 能跟我报个价吗?
之前讲的都是别人打电话进来要怎么回答, 现在要讲的是如果你打电话给别的公司要怎么讲. 通常你会打电话给别的公司不外乎以下几种状况: 询价, 下订单, 追踪订单, 应征工作, 推销产品等等. 首先谈到询价. 如果只是要请对方大略地估个价钱, 你可以说, "Can you give me a quote?" 或 "Can you give me an estimate?" 但是提醒大家, 这个 quote 发 /kwot/ 的音, 记得要特别强调那个 /wo/ 的音, 不然老美会以为你在说 coat /kot/ 或是 court /kort/ 这个字. 这种情况就发生在我身上不只一次, 有一次拿车去修车厂估价, 我跟技工说, "Can you give me a quote?" 他却回答我, "You need a coat?" 扯了半天他才搞懂, 后来我才知道原来自己 quote 的音发错了. 所以最好的办法就是用 estimate, 这个字是绝对不会发错的.
另外, estimate 和 quote 也可以指‘报价单’而言, 例如你可以要求别人, "Can you send me a sample with an estimate ASAP?" (能不能请你尽快送一份样品和报价单给我?)
8. I'd like to place an order for a DL-1100 color printer.
我想要下一份 DL-1100 彩色印表机的订单。
以前每次为了买东西而打电话给人家, 我都直接说, "I want to buy this, I want to buy that." 当然啦! 要买东西的人最大, 不管你说什么别人都一定会想办法把东西卖给你的. 只是你如果直接说 buy 听来比较像是日常生活在说的对话. 如果像是公司要采购商品时, 最好正式一点用 order, 或是更完整一些说 place an order for, 例如 "I want to order a color printer." 或是, "I want to place an order for a color printer." 都是不错的用法.
9. I'm calling to check my order status.
我打电话来查看我订单的状况。
以前我因为不知道 check order status 这个用法, 常拉拉杂杂讲了一堆才能表达我的意思. 例如我可能会说, "I ordered something yesterday. Can you check if you've shipped it or not." 这句话听起来是不是蛮笨的? 后来我暗中观察, 同样的情况原来老美居然都简简单单地说 "I want to check my order status." 或是 "I want to track my order status." 就能完整地表达这句话的意思, 真是太神奇了.
这让我想到有一次在机场也是, 我想问柜台小姐我的朋友倒底坐哪一班飞机, 那班飞机有没有慢分, 他大概几点会到, 当我好不容易讲完这么长一串时, 柜台小姐居然只回了我一句, "You wanna check passenger status?" 差点没昏到, 原来我只要用 check passenger status 就行了喔?
10. I was referred to you by Mr. Gordon.
我是 Gordon 先生介绍我来的。
打电话到别人公司如果是有求于人的话,例如要去应征啦或是推销东西啦, 最好能先攀点关系啦! 例如最常用的招数, 我是某某人介绍来的, 就是 "I was referred to you by someone." (注意, 介绍在这里用 refer 而不是用 introce.) 还有呢? 如果你今天拿到了该公司的折价卷, 则最好也是开宗明义地说, "I got your number from a coupon, which says your proct is 50% off today." (我是根据你们折价卷上的号码打过来的, 它上面写着今天产品五折优待.) 这样子让他想赖都赖不掉. 总之呢? 先表明自已是怎么搭上这条线的, 这样子别人才不会有突兀的感觉啦.
⑸ 办公室英语口语 办公室常用英语
一下是一些老外的口语常用语,希望对你有些帮助thousand times no! 绝对办不到！
Don't mention it. 没关系，别客气。
Who knows! 天晓得！
It is not a big deal! 没什么了不起！
How come… 怎么回事，怎么搞的。
Easy does it. 慢慢来。
Don't push me. 别逼我。
Come on! 快点，振作起来！
Have a good of it.玩的很高兴。
It is urgent. 有急事。
What is the fuss？ 吵什么？
Still up？ 还没睡呀？
It doesn't make any differences. 没关系。
Don't let me down. 别让我失望。
God works. 上帝的安排。
Don't take ill of me. 别生我气。
Hope so. 希望如此。
Go down to business. 言归正传。
None of my business. 不关我事。
It doesn't work. 不管用。
I'm not going. 我不去了。
Does it serve your purpose？ 对你有用吗？
I don't care. 我不在乎。
Not so bad. 不错。
No way! 不可能！
Don't flatter me. 过奖了。
You are welcome. 你太客气了。
It is a long story. 一言难尽。
Between us. 你知，我知。
Big mouth! 多嘴驴！
Sure thin! 当然！
I''m going to go. 我这就去。
Never mind. 不要紧。
Can－do. 能人。
Close－up. 特写镜头。
Drop it! 停止！
Bottle it! 闭嘴！
Don''t play possum! 别装蒜！
There is nobody by that name working here.这里没有这个人。
He neither drinks nor smokes. 他既不喝酒也不抽烟。
Break the rules. ?#96;反规则。
How big of you! 你真棒！
Poor thing! 真可怜！
Nuts! 呸；胡说；混蛋
Make it up! 不记前嫌！
Watch you mouth. 注意言辞。
Any urgent thing？ 有急事吗？
How about eating out？ 外面吃饭怎样？
Don't over do it. 别太过分了。
Can you dig it？ 你搞明白了吗？
I'm afraid I can't. 我恐怕不能。
You want a bet？ 你想打赌吗？
What if I go for you？ 我替你去怎么样？
Who wants？ 谁稀罕？
December heartbeat. 黄昏恋。
Follow my nose. 凭直觉做某事。
Cheap skate! 小气鬼！
Go to hell！ 去死吧！
Come seat here. 来这边坐。
Good luck! 祝你好运！
Gild the lily. 画蛇添足。
Make it. 达到目的，获得成功。
I'll be seeing you. 再见。
He has an ax to grind. 他另有企图。
I wonder if you can give me a lift？ 能让我搭一程吗？
It is raining. 要下雨了。
Can I have this. 可以给我这个吗？
I might hear a pin drop. 非常寂静。
Why are you so sure？ 怎么这样肯定？
Is that so？ 是这样吗？
Don't get loaded. 别喝醉了。
Stay away from him. 别靠近他。
Don't get high hat. 别摆架子。
Right over there. 就在那里。
Doggy bag. 打包袋。
That rings a bell. 听起来耳熟。
Sleeping on both ears. 睡的香。
Play hooky. 旷工、旷课。
I am the one wearing pants in the house. 我当家。
It's up in the air. 尚未确定。
Side dish. 配菜。
I am all ears. 我洗耳恭听。
Get cold feet. 害怕做某事。
Good for you! 好得很！
Go ahead. 继续。
Help me out. 帮帮我。
Let's bag it. 先把它搁一边。
Lose head. 丧失理智。
Talk truly. 有话直说。
He is the pain on neck. 他真让人讨厌。
Do you have straw？ 你有吸管吗？
You bet! 一定，当然！
That is a boy! 太好了，好极了！
It's up to you. 由你决定。
The line is engaged. 占线。
My hands are full right now. 我现在很忙。
Don't make up a story. 不要捏造事实。
Absence makes the heart grow fonder. 小别胜新婚。
She make a mess of things. 她把事情搞得一塌糊涂。
Get an eyeful. 看个够。
He has a quick eye. 他的眼睛很锐利。
Shoot the breeze. 闲谈。
Tell me when! 随时奉陪！
It is a small world! 世界真是小！
Not at all. 根本就不（用）。
Let's play it by ear. 让我们随兴所至。
Wait and see. 等着瞧。
Why so blue？ 怎么垂头丧气？
What brought you here？ 什么风把你吹来了？
Hang on! 抓紧（别挂电话）！
Leave me alone. 别理我。
Chin up. 不气 ，振作些。
You never know. 世事难料。
High jack! 举起手来（抢劫）！
Why die she marry a man old enough to be her father？
她为什么要嫁给一个年龄与她父亲相当的男人？
I stay at home a lot. 我多半在家里。
She'll be along in a few minutes. 他马上会过来。
I'm not in a good mood. 没有心情（做某事）。
He is a fast talker. 他是个吹牛大王。
I'm bored to death. 我无聊死了。
Bottoms up! 干杯！
Darling! 亲爱的！
Here we are! 我们到了！
I lost my way. 我迷路了。
She is still mad at me. 她还在生我的气。
I'll get even with him one day. 我总有一天跟他扯平
Hit the ceiling. 大发雷霆。
She's got quite a wad. 她身怀巨款。
I don't have anywhere to be. 没地方可去。
I'm dying to see you. 我很想见你。
I swear by the god. 我对天发誓。
Nothing tricky. 别耍花招。
You might at least apologize. 你顶多道个歉就得了。
Price is soaring, if it goes on like this, we shall not be able to keep the pot boiling.
物价直线上升，这样子下去，我们锅里可没什么东西煮饭。
None of you keyhole. 不准偷看。
Come on, be reasonable. 嗨，你怎么不讲道理。
When are you leaving？ 你什么时候走？
You don't say so. 未必吧，不至于这样吧。
Don't get me wrong. 别误会我。
You don't seem to be quite yourself today. 你今天看起来不大对劲。
Do you have any money on you？ 你身上带钱了吗？
What is you major？ 你学什么专业？
My girlfriend and I broke up. 我和我的女朋友吹了。
It was something that happens once in the blue moon. 这是千载难逢的事。
It is a deal！ 一言为定！
I'll kick you ass. 我将炒你鱿鱼。
Dinner is on me. 晚饭我请。
Say hello to everybody for me. 替我向大家问好。
Not precisely! 不见得，不一定！
That is unfair. 这不公平！
We have no way out. 我们没办法。
That is great! 太棒了！
You are welcome! 别客气！
I have to be late and keep my date waiting. 我不喜欢迟到而让别人久等。
Would you mind making less noise. 能不能小声点。
It doesn't take much of you time. 这不花你好多时间。
Not in the long run. 从长远来说不是这样的。
It is of high quality. 它质量上乘。
There is nobody by that name working here. 这里没有这个人。
He neither drinks nor smokes. 他既不喝酒也不抽烟。
He pushes his luck. 他太贪心了。
Break the rules. 违反规则。
How big of you! 你真棒！
Poor thing! 真可怜！
Nuts! 呸；胡说；混蛋！
Blast! **！
Boy! （表示惊奇，兴奋等）哇！好家伙！
Get out of here! 滚出去！
I can't make both ends meet. 我上个月接不到下个月，缺钱。
It can be a killer. 这是个伤脑筋的问题。
Dead end. 死胡同。
Take a seat! 请坐！
Here ye! 说得对！
You ask for it! 活该！
You don't say! 真想不到！
Fresh paint! 油漆未干！
⑹ 翻译一些关于会议接待的英语口语句子
您好,可以将您的证件给我看一下么,我想核对一下您的信息,谢谢.
Hello. Could you please show me your ID to verify your information? Thank you.
请您核对一下,这是您的演讲信息么?
Could you please verify whether this is your speech information?
请您把您的u盘给我。
Please give me your USB key.
请问您的演讲ppt放在哪个文件夹中？是这个么？
Which folder is your speech PPT in? Is it this one?
我将把您的演讲ppt通过我们的软件传给后台，以保证您的演讲顺利完成。
I will forward your speech PPT to our backstage to ensure succesful completion of your speech.
为了您的演讲ppt与我们的软件兼容，我们需要做一些简单的处理，不过请放心，您的ppt内容不会被更改。
We will need to do some simple processing to ensure compacity of your PPT and our software. Please be asured that your PPT content will not be modified.
为了软件的兼容，ppt中不能含有超连接，尤其是不能超连接到其他应用软件上，例如网络、文档。不过请您放心，我们的改动不会影响您ppt的内容。
To be compatable with the software, the PPT cannot have any hyperlinks, especially links to other applications, such as the web, or documents. But please be assured, our modification will not change your PPT contents.
为了软件的兼容，我将把您ppt中所需要的视频全部转换成mp4的格式，并上传后台。
To be compatable with the software, I will convert all videos in your PPT to MP4 format, and upload it to our backstage.
您的u盘里没有这个视频的原文件，这个视频不能正常播放，您现在还能提供视频原文件么？
The file of this video cannot be found in your USB, this video cannot be displayed. Will you be able to provide us with the original file of this clip?
由于您的u盘中没有这个视频的原文件，这个视频不能正常播放，请问您希望删除这个视频连接，还是保留视频的第一贞？现在恐怕只能这么处理。
Due to the missing file, this video clip cannot be displayed. Woudl you like to remove this clip at all or keep the first screenshot of this clip? I'm afraid this is our only choice.
您想遮盖住这些信息是么？好的，没问题。
You'd like to cover these information? No problem.
现在我们再一起来过一边您的演讲ppt，您确认一下。
Let's go through your speech PPT, for you to approve.
好了，如果没有其他问题我就要把您的演讲ppt上传到后台了。
Ok. If there's no other concerns I will upload the PPT to our backstage.
请您看一下这个版面，您可能会在会场中看到这个版面，这个时间是您演讲的时段，当到达这个时间的时候，您的演讲ppt便会出现在电脑中了。
Please take a look at this screen. You can probably see this screen in the meeting. This time slot is your speech. Your PPT will appear in computer when it's that time.
预祝您演讲成功，谢谢。
Good luck on your speech. Thank you.
我这里暂时无法工作，您可以找我的同事为您服务，不好意思。
I will not be able to help at the moment, my colleague will be happy to assist you. Sorry for the inconvenience.
不好意思，这个问题我需要找我的上司解决/这个问题我需要询问我的上司，请您稍等。
I'm sorry. I will need to consult my superior for this matter, please give me a moment.
由于我们的工作量较大，我需要尽量快速地完成任务，不过我相信我会为您服务到位的，谢谢。
Because of the volume of our work, I will complete this project as soon as possible. But please trust that the quality of my service will not be compromised. Thank you.
感谢您的理解。
Thank you for your understanding.
⑺ 办公室英语口语
口语，是一种语言输出的能力。
要提高输出能力，首先你要提高的是语言的输入。
提高语言输入的方法有两种：
第一，大量的听。要听的内容，是和你的语言水平比较接近的。注意：一定是和你水平差不多的，但又稍微高一点的。太高了听不懂，打击积极性；太低了，没有挑战性，没有兴趣。
第二，大量的阅读。通过阅读，可以学习很多词汇和句型。而且，经过阅读学习到的词汇，不是被动的词汇，而是在语境中学习到的词汇，是你真正理解的词汇。大量的阅读，不仅可以练习你已经学习的词汇，不断进行强化，而且，出现的新词汇，能够让你的学习充满新奇。
祝你学习进步！！ /=
⑻ 公司前台接待常用英语会话
前台接待访客常用会话（1）
许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
前台接待访客常用会话（2）
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
前台接待访客常用会话（3）
公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you?
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere… from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: That's right. The stairs are on the left.
MR LEFERE: Thank you.