『壹』 饭店服务员常用英语口语对话
1.Can I help you?(有什么需要我帮助的吗？)一般客人来了的第一句就说这个2.What do you want to eat?(你想吃点什内么呢？)3.We have......4.What kinds of do you like?哎太多了，一时半会容儿也说不完，也想不了那么多，得当时随机应变啊！
『贰』 有没有酒店宾馆前台的英语对话或者常用语
一．概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：
非正式英语 正式英语
What’s your name? May I have your name?
您贵姓？ 请问您贵姓大名？
Do you want some tea? Could you like some tea?
您要喝茶吗？ 请问您想喝茶吗？
Over here, please. Could you come this way please?
这边请。 请您往这边走好吗？
* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.
* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan?
请问您想要何时参观昆山？
When would you like to have lunch?
请问您想在哪里用餐？
What time would you like to eat?
请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer?
请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？
4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
请问需要我把窗帘拉上吗？
Shall I draw you a map?
请问要我为您画一张地图吗？
Shall I make the reservation for you?
请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to LI JIA Hotel.
中午好，先生，欢迎光临丽嘉酒店
Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very much.
非常感谢您。
6.交给客人某些东西时，可以说
Here you are.
您要的东西在这里。
Here is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7． 当客人准备离开时，可以说：
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次见到您。
Thank you for staying with us.
谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍好吗？
Could you repeat that, please?
请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key？
不好意思，先生，您是说您丢了房间的钥匙？
电话英语的应对
1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Hello, this is Information Desk.”
您好，这里是问询处。
“Information Desk speaking. May I help you?”
问询处，请问您要服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156.
这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：
This is Room Reservations. I’ll transfer your call to Restaurant Reservations.
这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.
不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？
3.当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思，林先生现在外出。他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思，郝先生正在讲电话。请您在线上稍侯好吗？
I’ll tell him to call you back when he returns.
他回来时，我会请他回电。
May I have your name and phone number, please?
请告诉我您的大名和电话好吗？
4.当会话结束时
结束电话中的对话时，不可以简单说“bye-bye”,最好说：
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生，不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me if you have any further questions.
如果您有任何其他问题，请和我联络。
三．柜台服务
B=行李服务员（Bellman）
C=服务员 (Clerk)
H=客房服务员（Housekeeping）
BC=领班（Bell Captain）
G=客人（Guest）
To the Front Desk.
带客人到柜台
B: Good evening, Ms. Welcome to China-trust Hotel.
小姐，晚安。欢迎光临中信酒店。
G: Thank you.
谢谢你。
B: How many pieces of luggage do you have?
请问您有多少件行李？
G: Just this three.
只有这3件。
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包，这样对吗？
G: Yes. That’s all.
对，就这些了。
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
G: OK. Fine.
好极了。
B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
带领客人至客房
......
详细内容可以参见http://www.hiholiday.com/cgi-bin/feature/view.asp?id=10325&First_item=E&Second_item=2&Third_item=
『叁』 询问酒店服务英语对话
这是餐厅领位等英文对话,(中英对照的,可以看看:)
Head Waiter:Good evening,sir.Do you have a reservation,sir?
Customer:I am afraid not.
H.W:Just a moment,please.
H.W:I'm very sorry,we're full now.Would you mind waiting about ten minutes,sir?
C:No,I don't mind.
H.W:Here is the chair,sir.
C:Thank you.
H.W:I'm very sorry to have kept you waiting,sir.
C:Okay?Thank you.
H.W:This way,please.
C:Thank you.
中文：
领班服务员：晚上好，先生，你有预订桌位吗，先生？
顾客：我恐怕没有。
请等一会儿。
非常抱歉，我们现在客满了，你介意等10分钟吗？
不，我不介意。
这里有椅子，先生。
谢谢你。
我很抱歉让你久等了，先生。
好了吗？谢谢你。
请走这边。
谢谢你。
H.W:Is this table all right?
C:Yes,good.I don't have much time tonight.I have to see my friend at eight thirty in the lobby.
H.W:Is that right,sir?
H.W:Menu,sir.
C:Thank you.
这张桌子可以吗？
是的，很好，我今晚时间不多，我必须8点半在大厅会我的朋友。
这样行吗，先生？
先生，这是菜单。
谢谢你。
W:Here is your check,sir.
C:Okay.
C:Well,I've to go now.
C:How much I owe you?
Cashier:Twenty three hundred and thirty yen,sir.Ten percent service charge and tax are included,sir.
C:Oh,it's a reasonable price.Okay.
Ca:Thank you,sir.Good night,sir.
C:Good night.
这是你的账单，先生。
好的。
哦，我现在要走了。
我要付多少钱给你呢？
出纳：2330元，先生，10%服务费，税收包括在内，先生。
啊，这是合理的价格，好的。
谢谢你，先生，晚安，先生。
晚安。
『肆』 酒店英语口语对话
想学酒店英语口语的话，一线口语英语口语培训班就不错
他们都是外教1对1的，对于口语与听力的提高很有效的
课程内容实用，掌握后可以直接运用在工作生活中
『伍』 求英语口语、酒店服务员与客人场景两人的口语对话
A：Good evening，sir． to the Peace Hotel．
B：Thank you．
A：How many pieces of luggage do you have?
B：Just these four．
A：Two suitcases and two bags．Is that right?
B：Yes．That’s a11．
A：Itll show you to the front desk．This way，please．
I will put your bags by the post over there．
B：I see，thanks．
A：A bellman will show you to your room when you have finished checking in．
B：OK．Fine．
A：Please enjoy your stay．
A：晚上好，先生。欢迎到和平饭店。
B：谢谢。
A：您有多少件行李?
B：只有这4件。
A：两个旅行箱和两个袋子，对吗?
B：是的，就这些。
A：我带您到前台，请跟我来。我把您的袋子放在那儿的柱子旁边。
B：好的，谢谢。
A：您办完住宿登记时，服务员会带您到房间去。
B：好的。
A：希望您过得愉快。
『陆』 英语情景对话，关于在饭店吃饭与服务员对话的
Can I have the menu ? Could you please give me the menu? Bring me the menu , please . 请给我一份菜单 Can / May I take your order now ? 现在可以点菜了吗？ Are you ready to order now ? Would you like to order now ? 您现在准备点菜了吗？ Would you like a drink before your meal ?Would you like a drink to start with ? Would you care for a drink before you order ? 点菜之前您要喝点什么吗？Would you like anything to drink ? 您想喝点什么吗？Do you need a few minutes ( to decide what you want ? ) 你是不是想再等几分钟（决定你要什么？）Yes.I’d like to have / try some …… 是的，我想尝尝…… I’ll try / have …… 是的，我想尝尝……I’d like my steak rare / medium / well-done . 我想我的牛排五分/七分/全熟。We need a couple more minutes to decide .We need a few more minutes to decide . We need a couple more minutes to decide . 我们要待会再点。I’m not ready to order yet . 我还没准备好点菜。I haven’t figured out what I want yet . 我还没想好吃什么。I haven’t decide yet . 我还没想好。I can’t decide .What’s your recommendation ? What would you suggest ? 你推荐什么菜？ What do you recommend ? 你推荐什么菜？What’s good today ? 今天有什么好菜？What are the specials ? 今天有什么特色菜？Well , …… is popular and …… is good . 恩，……很受欢迎，而且……也不错。Why don’t you order for me ? 还是你帮我点吧。参考资料:酒吧饭店服务英语口语 - 点菜篇 http://www.voe.ac.cn/Article.asp?ID=356挺多的,口边那一栏目你多看看吧
『柒』 求日常英语对话，针对酒店服务人员（很急！！）
The services that a modem hotel, especially a deluxe hotel provides for its guests are getting more and more extensive and sophisticated. The thonsands of hotels all around the world compete with one another in adding new temptations to the already dazzling array of services. Travelers, on business or for pleasure, have never been so comfortably, luxuriously and conveniently accommodated, so meticulously served, so well fed and so happily entertained.
The present day traveler can have all the comfort of his/her home throughout his trip and in most cases even find himself more comfortable and pampered. These luxurious hotels have become, in a very real sense, more comfortable "homes away from home". Below is a list of services a guest staying in a modern five star hotel can expect to enjoy. It will give you an idea just how these luxury hotels go out of their way to please their clients.
1） Airport limousine
2） Free advance reservation of hotel rooms in other cities
3） 24 hours room service
4） Valet services （dry clean， pressing and laundry）
5） In-house doctor
6） international cuisine （French，Chinese，Italiann，Janese and American）
7） Business center
8） Fitness center
9） International courier service
10）International direct dialing
11）Room with telephone，color T.V. set，in一house music，radio，coffee maker，in-housee movie，a international newsper，refrigerator-mini bar，and private bathroom with telephone extension and bathroom scales
12）Morning call service
13）Shoeshining service
14）Telex and facsimile service
15）Post office
16）Bank office（money exchange）
17）Ticketing（airline， railway and special performance）
18）Guided local tours
19）Free maps and brochures and entertainment guide
20）Shopping arcade
21）Game room
22）Icecream parlor
23）Florist
24）Barber's and hairdreser's
25）Massage parlor
26）Sauna room
27）Swimming pool
28）Outdoortnnis
29）Racquet ballroom
30）Pool room
31）Mini-golf
32）Bowling alleys
33）Bell and check room service
34）Taxi service
35）Car hire（rental）
36）Baby-sitting
37）Secretarial service
38）Translators
39）Banquet facilities
40）Function rooms for seminars，presentations，etc.
41）Night club with live floor show
42） Discotheque
43）Lobby and poolside bars
44）Delicatessen
45）Boutique
Dialogue 1
At the Information Desk Guest：Good morning！Can I ask you something
Receptionist：Yes，of course.You are more than welcome to do so. What is it？
Guest：Well，I am planning to take a friend of mine to dinner. You see，we both love spicy Chinese dishes. I am wondering if you could recommend to me a good local resturant where I can find some good spicy local dishes.Receptionist： Well，if spicy local dishes are what you are looking for，there is no other place in the whole city that'll please your appetite better than AQ's Kitchen. The resturant serves very good and spicy local dishes. You might want to try there，Guest： How far is it from here？
Receptionist：It's located near the Yu Yuan Tan Park on west side of the city. It is quite a distance from here. I would suggest that you take a taxi over. Guest： All right. We will go there by taxi. But do you mind writing down the name of the restaurant on this piece of paper for us so that I can show it to our taxi driver？
Receptionist：No， not at all. Here you go. Guest： One lastthing， do you have any idea how mnuch we should pay the taxi driver for the trip？
Receptionist：12 yuann would be plenty to cover it. Guest： Thank you very much for your information. You have a nice day now. Receptionist： Thank you. And you too.
Dialogue 2
An Early Morning Call Guest： Good evening？ This is Mr. Baldwin in room 303. Receptionist： Good evening,Mr. Baldwin. What can I do for you？
Guest： I'm going to Tianjin early tomorrow morning. So I would like to request an early morning call. Receptionist： Yes, Mr. Baldwin， at what time would you like us to call you tomorrow morning？
Guest： Well,I'm not really sure. But I have to be at the conference room of the Hyatt Tianjin by 10 o'clock. You wouldn't know how long it takes to drive to Tianjin from the hotel， would you？
Receptionist： I would give it three to three and a half hours.
Guest： That means that I'll have to be on the road by 7 o'clock at the latest.
Receptionist：That's right.
Guest：Well，in that case， I would like you to call me at 5:45？
Receptionist：OK.，so we will wake you up at 5：45 tomorrow morning. Good night， Mr. Baldwin. Have a good sleep. Guest： Good night.
『捌』 酒店前台服务员和客人的英语对话
酒店日常英语对话 Daily Service 日常服务酒店日常英语对话（一）-(Knocking at the door.)-(敲门。)-May I come in?-我可以进来吗?-Come in,please.-请进。-Please don't come in.-请不要进来。-Just a moment(a minute),please.-请稍等一下。酒店日常英语对话（二）-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?-All right.Come in,please.-好的，请进来。-Please clean it when I am out.-我马上要出去，请等一会儿打扫。-May I change the water of the thermos now?-我现在可以换水吗?-Yes,please.-请换吧。酒店日常英语对话（三）-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。-By the way,is there any mail for me?-顺便一下，有我的邮件吗?-No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。酒店日常英语对话（四）-Why did you come in without my permission?-你为什么没经我允许就进来了?-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?-Since you have come,you may do it now?-既然来了，现在就做吧。-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。酒店日常英语对话（五）-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金的帐单。-Here is a telegram for you.-这儿有一封你的电报。-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。酒店日常英语对话（六）-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。-What is there in the wallet?-皮夹子里有些什么?-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。-Look,is this wallet yours?-看，这只皮夹子是不是你的?-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。酒店日常英语对话（七）-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。-Please bring some chairs for me.-请拿几把椅子来。-Please get me some soap.-卫生间的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。-Get a hot-water bottle,please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。-I need another pillow.-我需要加一只枕头。酒店日常英语对话（八）-All right,I'll get it for you right away.-好的，我就去拿。-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。-Excuse me.-对不起。-I am sorry.-很抱歉。-I beg your pardon.-请你原谅。-Pardon me for interrupting.-对不起打扰你们了。-Please excuse me for coming so late.-请原谅我来迟了。-I'm sorry I was so careless.-很抱歉我太粗心了。 1．I’ll take a look at the hotel’s booking situation．
我来查看一下本店房间的预订情况。
2．I’m glad that we’ll be able to accept your extension re－quest．
很高兴我们有办法接受您延长住宿的要求。
3． But I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights． 不过，恐怕最后两天我们得请您搬到别的房间去。
4． We have already let your room to another gentleman．
我们已经把您住的房间租给了另外一位先生。
5． That’s no problem at all．
没问题。
6．And here is your key，Mr．Bradley．Your room number is 1420．
给您房间的钥匙，布拉德利先生。您的房间号码是1420。
7．It is on the 14th floor and the daily rate is＄90．
房间在14层，每天的房费是90美元。
8． Please make sure that you have it with you all the time．
请务必随时带着它。
9． My business negotiation has progressed much more slowly than I had expected．
我的业务谈判进行得比我原先预料的慢了许多。
10． I wonder if it is possible for me to extend my stay at this hotel for two days．
我想知道是否可以让我在这儿多呆两天。
11．Yes， we do have a reservation for you．
对了，我们这儿是有您预订的房间。
12．Would you please fill out this form while I prepare your key card for you？
请您把这份表填好，我同时就给您开出入证，好吗？
13．What should I fill in under ROOM NUMBER？
“房间号码”这一栏我该怎么填呢？
14．I’ll put in the room number for you later on．
过会儿我来给您填上房间号码。
15．You forgot to put in the date of your departure．
您忘了填写离店日期了。 Dialogue A (酒店对话英语大全之一)
A： Good morning，sir．Can I help you？
B：Good morning! I have a reservation for a single room with a bath here．
A： May I have your name，sir， please？
B：Bradley，John Bradley．
A：Just a moment，sir， while I look through our list．Yes，we do have a reservation for you，Mr． Bradley．Would you please fill out this form while I prepare your key card for you？
B：Yes．Can I borrow your pen for a minute，please？
A：Sure．Here you are．
B：What should I fill in under ROOM NUMBER？
A： You can just skip that． I’ll put in the room number for you later on．
B：（After he has completed the form） Here you are．I think I’ve filled in everything correctly．
A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？
B：October 24．
A：Now everything’s in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk．
B： OK．I’ll take good care of it．
A： And now if you are ready，Mr．Bradley， I’ll call the bell-boy and he’ll take you to your room．
B： Yes， I’m ready．Thank you．
A：I hope you enjoy your stay with us．
B：I’ll try 希望令你满意！