酒店前台常用英語口語對話

㈠ 酒店工作中常用的英語

常用酒店英語口語：

預定房間

1.Do I need to pay a deposit.我需要付押金嗎？

2.I'd like to book a suite.我想要預定一個套間。

3.I'd prefer a quiet room.我想要一個安靜點的房間。

4.I'd like a room with a view.我想要一個風景較好的房間。

5.I'd like to book a single room.我想要預定一個單人間。

6.I'd like to book a double room.我想要預定一個雙人間。

7.I'd like to book a deluxe suite.我想要預定一個豪華套間。

8.What kind of room would you like？您需要什麼樣的房間？

9.When will you stay in our hotel?您什麼時候過來我們酒店？

10.How long will you stay in our hotel?你要在我們酒店待多久？

11.In whose name is the reservation made？是以誰的名義訂的房間？

12.Would you like breakfast in our hotel？您要不要在飯店吃早餐？

13.I'd like a room facing the sea/the mountains.我喜歡朝向大海/群山的房間。

14.I would like to book a standard room for three days.我想預訂三天的標准間。

15.We will be staying from tuesday for three nights.我們從星期二開始住三晚。

16.The closest tourist destination is the beach.離這里最近的旅遊景點是海灘。

17.I'd like to make a reservation for a suite1 with both shower and bath.我想預訂一個既帶淋浴又帶浴缸的套房。

18.Is it just for tonight？只住今晚嗎？

19.How long will you be staying？您打算住多久？

20.How long will you stay with us？您打算住多久？

21.How much will that room be？那個房間的價格是？

22.What attractions are nearby?附近有什麼旅遊景點？

23.Do you have any vacancies now?請問目前有空房間嗎？

24.Can I just come some other time?我不能換個時間過來嗎？

25.I should look up some hotel rates.我應該查一下一些酒店的價格。

26.I could look up some hotel rates.我可以查一下一些酒店的價格。

27.Then do you have anything less expensive？那你們有其他便宜一點的嗎？

28.I heard that your hotel is offering a discount now.我聽說你們酒店正在打折。

29.From what date and how many nights will you be staying?要哪天的，您想住幾晚？

30.I made a reservation there and I need to change it. 我預訂過一個房間，現在我想換一個時間。

31.Can you check to see if there are any vacancies tomorrow?你能幫我查明天是否有空房嗎？

32.I'm sorry，but we're fully booked for single rooms.Would you like to have a double one？很抱歉，我們的單人間已經訂滿了，給您訂雙人間可以嗎？

33.From which country？從哪個國家預訂的？

34.Does it include breakfast?包括早餐嗎？

35.I have found your booking.我找到了你的訂單。

36.Does the price include breakfast?房價是否包括早餐?

37.How about your hotels's location?請問貴酒店位於哪裡？

38.I'll check our reservation record.我來查一下我們的預訂記錄。

39.The facilities at this hotel are great.這家旅館的設施很棒。

40.We would like a room with a balcony.我們想要一個有陽台的房間。

41.Does your hotel offer pick-up service?請問貴酒店有接車服務嗎？

42.I am sorry, no elite room is available.很抱歉，我們沒有商務客房了。

43.What time do you expect to arrive,Sir ?請問您大概什麼時候到酒店，先生。

44.I want to book a suite for my family and me.我想為我和我的家人訂一間套房。

45.It's all right for the 18th ，but not the 19th.18日的訂房沒問題，但19日恐怕不行。

46.Can you check to see if there are any vacancies tomorrow?你能不能幫我查一查明天有沒有空房？

47.I'm going to be arriving late, but please keep my reservation.我晚一點到，請保留預訂房間。

48.It's through a third-party website.Sometimes, the bookings can get lost.你是通過第三方網站訂的。有時候，訂單會出問題。

49.We wil hold your booking until 7:00 pm. without a guarantee.沒有任何擔保的情況下，我們會為您將房間保留到7點。

50.We have a free breakfast buffet every morning from 6am-9am. Price is 150 dollars.我們每天從早上6點到9點有免費的早餐自助餐，房價150元。

(1)酒店前台常用英語口語對話擴展閱讀：

酒店退房情景對話

（F: Frontdesk G: Guest）

F:Good afternoon. How may I help you?

下午好，請問有什麼可以幫到您？

G: Can you check me out please?

可以幫我退房嗎？

F: Sure. What』s your room number and name please?

好的，請問您怎麼稱呼，您的房間號是多少？

G: My room number is 305 and name is Smith.

我的房間號是305，我叫史密斯

F: Wait a moment please. Here is your bill. Please check it to see if the account is correct.

請您稍等。這是您的賬單，請看看是否正確。

G: The total cost is 330. What』s extra 20 dollars for?

一共消費了330，這多出來的20是怎麼回事？

F: That』s for the international phone call you made in the room.

這是您在房間內撥打國際長途的費用。

G: Can I pay with a credit card?

我可以用信用卡支付嗎？

F: Of course, you can. May I have your passport, please?

當然，請您給我下您的護照。

G: Here you are.

給你。

F: Here is your receipt. Thank you. Have a nice day.

這是您的收據，謝謝您，祝您有愉快的一天

G: Thank you, you too, bye.

謝謝，你也是，再見。

㈡ 有沒有酒店賓館前台的英語對話或者常用語

一．概述

在酒店裡所使用的英語會話，基本上是屬於商業英語，與日常生活會話中所使用的英語略有不同，較注重禮節。正式英語通常會讓人誤解為極艱深的英語，其實，只要套用一定格式的句子和單詞，就可以了。例如：

非正式英語 正式英語
What』s your name? May I have your name?

您貴姓？ 請問您貴姓大名？
Do you want some tea? Could you like some tea?

您要喝茶嗎？ 請問您想喝茶嗎？
Over here, please. Could you come this way please?

這邊請。 請您往這邊走好嗎？
* 不要說OK, Sure, Yeah等等，而要說Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不適合在酒店中使用。
* 別說「I don』t know.」回答「不知道」是非常不禮貌的說法。

可以說「just a moment, please. I』ll check that for you.」 （請稍候，我來幫您確認），然後請有能力處理的人前來協助。

* 對男性客人，尊稱為Sir; 面對女性客人時尊稱為Ms.

在招呼客人時，最好說「Excuse me, Sir(Ms)」, 不要直接稱呼Mr.或Ms. 至於稱呼小孩，可以直接使用Excuse me，但是不可以直接稱呼boy或girl.

* 正視對方的眼睛，以顯示出你的信心和誠意。但必須注意，注視對方的眼睛，並不是無理地盯著對方看。

* 在面對語言不通的外籍人士時，一定要多加利用手勢和肢體語言。但是使用手勢時要特別小心，因為對於不同國家、民族而言，手勢的意義也大不相同。

二.基本待客英語

（一）在正式的英語表現里，疑問基本句型可分為下列四種：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解這四種基本的句型，就可以處理大部分業務上的狀況。

1．自己要做什麼事時，就使用May I ~

May I have your name, please?
請問尊姓大名

May I have your check-out time, please?
請問您什麼時候結帳離開？

May I see your passport, please?
請讓我看一下您的護照好嗎？

May I know your nationality, please?
請問您的國籍是什麼？

2． 麻煩客人時，可使用Could you ~

Could you fill out the form, please?
請您填寫這張表格好嗎？

Could you write that down, please?
請您寫下來好嗎？

Could you draft the fax, please?
請您寫下傳真的草稿好嗎？

Could you hold the line, please?
請不要掛電話好嗎？

3．詢問客人的喜好或是做什麼時，可使用Would you ~

Would you like tea or coffee?
請問您要喝茶還是咖啡？

Would you like to take a taxi?
請問您要搭計程車嗎？

Would you mind sitting here?
請問您介意坐在這里嗎？

** 只要在疑問詞後加「Would you ~」，就可以提出大部分的詢問。

When would you like to visit Kunshan?
請問您想要何時參觀崑山？

When would you like to have lunch?
請問您想在哪裡用餐？

What time would you like to eat?
請問您想何時用餐？

Who would you like to contact?
請問您想和誰聯絡？

Which kind of room would you prefer?
請問您喜歡哪一種房間？

How would you like to settle your bill?
請問您的賬單如何處理？

How long would you like to stay?
請問您要逗留多久？

How many tickets would you like to buy?
請問您要買幾張票？

4．在提供建議協助、徵求意見時，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
請問需要我把窗簾拉上嗎？

Shall I draw you a map?
請問要我為您畫一張地圖嗎？

Shall I make the reservation for you?
請問要我為您安排預約嗎？

（二）招呼語

Good morning. (用於中午以前)

Good afternoon. (用於中午至下午六點以前)

Good evening. (用於下午六點過後)

在這些招呼語的後面接句子，例如：

Good morning, sir. Are you checking-out?
早上好，先生，請問您要退房嗎？

Good afternoon, sir. Welcome to LI JIA Hotel.
中午好，先生，歡迎光臨麗嘉酒店

Good evening, Ms. May I help you?
晚上好，小姐，請問我能為您服務嗎？

後面也可以接上自己酒店名稱、部門名稱，如：

Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。這里是服務台，請問您需要服務嗎？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.請對方再等一會兒

Just a moment, please.

請稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉讓您久等了。

Could you wait a little longer, please?

請您稍候好嗎？

3.要麻煩客人或是拒絕客人的要求時

拒絕客人時，不要一口回絕說「No.」，要委婉一些。

I am afraid I can』t do that.

不好意思，我恐怕沒辦法那樣做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻煩讓我過一下。

4.道歉

如果是自己的錯就說「I am sorry.」; 如果是公司的錯，就說：「We are sorry.」。

I am very sorry for the delay.

很抱歉延誤了時間

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

為這個錯誤我深致歉意。

5.客人對自己說「Thank you.」時回答

You are welcome.

不客氣。

Thank you, sir.

謝謝您，先生。

Thank you very much.

非常感謝您。

6.交給客人某些東西時，可以說

Here you are.

您要的東西在這里。

Here is your room key.

這是您的房間鑰匙。

Here it is.

這是您的東西。

7． 當客人准備離開時，可以說：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次見到您。

Thank you for staying with us.

謝謝光臨。

8．當客人的英語難以理解時

面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向對方說「Just a moment, please.」, 然後請求他人協助。

Pardon?

對不起？

Pardon me?

對不起？

I beg your pardon?

對不起請再說一遍好嗎？

Could you repeat that, please?

請您重復一遍好嗎？

若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如：

Excuse me, sir. Do you mean you lost your room key？

不好意思，先生，您是說您丟了房間的鑰匙？

電話英語的應對

1． 接電話時不可以簡單地回答「Hello」,而應報上自己的公司或所屬單位的名稱。例如：

「Hello, this is Information Desk.」

您好，這里是問詢處。

「Information Desk speaking. May I help you?」

問詢處，請問您要服務嗎?

2.打錯電話時

如果是外線打錯時，可以回答：

I am afraid you have the wrong number.

不好意思，您打錯電話了。

This is the LI JIA Hotel, 2234-1156.

這里是麗嘉酒店，電話是2234-1156。

如果是匯流排轉錯內線時，可以回答：

This is Room Reservations. I』ll transfer your call to Restaurant Reservations.

這里是客房預約處，我幫您轉接到餐廳預約櫃台。

I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.

不好意思，這是直接電話。我們無法為您轉接中式餐廳。請您改撥2234-1156好嗎？

3.當負責的工作人員不在時

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生現在外出。他應該會在下午5點左右回來。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在講電話。請您在線上稍侯好嗎？

I』ll tell him to call you back when he returns.

他回來時，我會請他回電。

May I have your name and phone number, please?

請告訴我您的大名和電話好嗎？

4.當會話結束時

結束電話中的對話時，不可以簡單說「bye-bye」,最好說：

Thank you for calling.

感謝您的來電。

You are welcome, sir.

先生，不客氣。

We look forward to hearing from you.

我們靜候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他問題，請和我聯絡。

三．櫃台服務

B=行李服務員（Bellman）

C=服務員 (Clerk)

H=客房服務員（Housekeeping）

BC=領班（Bell Captain）

G=客人（Guest）

To the Front Desk.

帶客人到櫃台

B: Good evening, Ms. Welcome to China-trust Hotel.

小姐，晚安。歡迎光臨中信酒店。

G: Thank you.

謝謝你。

B: How many pieces of luggage do you have?

請問您有多少件行李？

G: Just this three.

只有這3件。

B: Two suitcases and one bag. Is that right?

2個旅行箱和1個手提皮包，這樣對嗎？

G: Yes. That』s all.

對，就這些了。

B: I』ll show you to the Front Desk. This way, please. I』ll put your bags by the post over there.

我來帶您到櫃台，這邊請。我先將您的行李放在柱子旁邊。

G: I see, thanks.

我知道了，謝謝。

B: A bellman will show you to your room when you have finished checking-in.

當您辦好住宿登記時，行李服務員會帶您到房間。

G: OK. Fine.

好極了。

B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room

帶領客人至客房

......
詳細內容可以參見http://www.hiholiday.com/cgi-bin/feature/view.asp?id=10325&First_item=E&Second_item=2&Third_item=

㈢ 急需！酒店前台接待必備英語！盡量全面的

酒店前台常用英語

一．概述

在酒店裡所使用的英語會話，基本上是屬於商業英語，與日常生活會話中所使用的英語略有不同，較注重禮節。正式英語通常會讓人誤解為極艱深的英語，其實，只要套用一定格式的句子和單詞，就可以了。例如：

非正式英語 正式英語
What』s your name? May I have your name?

您貴姓？ 請問您貴姓大名？

Do you want some tea? Could you like some tea?

您要喝茶嗎？ 請問您想喝茶嗎？
Over here, please. Could you come this way please?

這邊請。 請您往這邊走好嗎？
* 不要說OK, Sure, Yeah等等，而要說Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不適合在酒店中使用。
* 別說「I don』t know.」回答「不知道」是非常不禮貌的說法。

可以說「just a moment, please. I』ll check that for you.」 （請稍候，我來幫您確認），然後請有能力處理的人前來協助。

* 對男性客人，尊稱為Sir; 面對女性客人時尊稱為Ms.

在招呼客人時，最好說「Excuse me, Sir(Ms)」, 不要直接稱呼Mr.或Ms. 至於稱呼小孩，可以直接使用Excuse me，但是不可以直接稱呼boy或girl.

* 正視對方的眼睛，以顯示出你的信心和誠意。但必須注意，注視對方的眼睛，並不是無理地盯著對方看。

* 在面對語言不通的外籍人士時，一定要多加利用手勢和肢體語言。但是使用手勢時要特別小心，因為對於不同國家、民族而言，手勢的意義也大不相同。

二.基本待客英語

（一）在正式的英語表現里，疑問基本句型可分為下列四種：

1. May I ~

2. Could you ~

3. Would you ~

4.Shall I ~?

只要理解這四種基本的句型，就可以處理大部分業務上的狀況。

1．自己要做什麼事時，就使用May I ~

May I have your name, please?
請問尊姓大名

May I have your check-out time, please?
請問您什麼時候結帳離開？

May I see your passport, please?
請讓我看一下您的護照好嗎？
May I know your nationality, please?
請問您的國籍是什麼？

2． 麻煩客人時，可使用Could you ~

Could you fill out the form, please?
請您填寫這張表格好嗎？

Could you write that down, please?
請您寫下來好嗎？

Could you draft the fax, please?
請您寫下傳真的草稿好嗎？

Could you hold the line, please?
請不要掛電話好嗎？

3．詢問客人的喜好或是做什麼時，可使用Would you ~

Would you like tea or coffee?
請問您要喝茶還是咖啡？

Would you like to take a taxi?
請問您要搭計程車嗎？

Would you mind sitting here?
請問您介意坐在這里嗎？

** 只要在疑問詞後加「Would you ~」，就可以提出大部分的詢問。

When would you like to visit Kunshan?
請問您想要何時參觀崑山？

When would you like to have lunch?
請問您想在哪裡用餐？

What time would you like to eat?
請問您想何時用餐？

Who would you like to contact?
請問您想和誰聯絡？

Which kind of room would you prefer?
請問您喜歡哪一種房間？

How would you like to settle your bill?
請問您的賬單如何處理？

How long would you like to stay?
請問您要逗留多久？

How many tickets would you like to buy?
請問您要買幾張票？

4．在提供建議協助、徵求意見時，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?
請問需要我把窗簾拉上嗎？

Shall I draw you a map?
請問要我為您畫一張地圖嗎？

Shall I make the reservation for you?
請問要我為您安排預約嗎？

（二）招呼語

Good morning. (用於中午以前)

Good afternoon. (用於中午至下午六點以前)

Good evening. (用於下午六點過後)

在這些招呼語的後面接句子，例如：

Good morning, sir. Are you checking-out?
早上好，先生，請問您要退房嗎？

Good afternoon, sir. Welcome to LI JIA Hotel.
中午好，先生，歡迎光臨麗嘉酒店

Good evening, Ms. May I help you?
晚上好，小姐，請問我能為您服務嗎？

後面也可以接上自己酒店名稱、部門名稱，如：

Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。這里是服務台，請問您需要服務嗎？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.請對方再等一會兒

Just a moment, please.

請稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉讓您久等了。

Could you wait a little longer, please?

請您稍候好嗎？

3.要麻煩客人或是拒絕客人的要求時

拒絕客人時，不要一口回絕說「No.」，要委婉一些。

I am afraid I can』t do that.

不好意思，我恐怕沒辦法那樣做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻煩讓我過一下。
4.道歉

如果是自己的錯就說「I am sorry.」; 如果是公司的錯，就說：「We are sorry.」。

I am very sorry for the delay.

很抱歉延誤了時間

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

為這個錯誤我深致歉意。

5.客人對自己說「Thank you.」時回答

You are welcome.

不客氣。

Thank you, sir.

謝謝您，先生。

Thank you very much.

非常感謝您。

6.交給客人某些東西時，可以說

Here you are.

您要的東西在這里。

Here is your room key.

這是您的房間鑰匙。

Here it is.

這是您的東西。

7． 當客人准備離開時，可以說：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次見到您。

Thank you for staying with us.

謝謝光臨。

8．當客人的英語難以理解時

面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向對方說「Just a moment, please.」, 然後請求他人協助。

Pardon?

對不起？

Pardon me?

對不起？

I beg your pardon?

對不起請再說一遍好嗎？

Could you repeat that, please?

請您重復一遍好嗎？

若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如：

Excuse me, sir. Do you mean you lost your room key？
不好意思，先生，您是說您丟了房間的鑰匙？

電話英語的應對

1． 接電話時不可以簡單地回答「Hello」,而應報上自己的公司或所屬單位的名稱。例 如：

「Hello, this is Information Desk.」

您好，這里是問詢處。

「Information Desk speaking. May I help you?」

問詢處，請問您要服務嗎?

2.打錯電話時

如果是外線打錯時，可以回答：

I am afraid you have the wrong number.

不好意思，您打錯電話了。

This is the LI JIA Hotel, 2234-1156.

這里是麗嘉酒店，電話是2234-1156。

如果是匯流排轉錯內線時，可以回答：

This is Room Reservations. I』ll transfer your call to Restaurant Reservations.

這里是客房預約處，我幫您轉接到餐廳預約櫃台。

I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.

不好意思，這是直接電話。我們無法為您轉接中式餐廳。請您改撥2234-1156好嗎？

3.當負責的工作人員不在時

I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.

不好意思，林先生現在外出。他應該會在下午5點左右回來。

I am afraid Mr.Hao is on another line. Could you hold the line, please?

不好意思，郝先生正在講電話。請您在線上稍侯好嗎？

I』ll tell him to call you back when he returns.

他回來時，我會請他回電。

May I have your name and phone number, please?

請告訴我您的大名和電話好嗎？

4.當會話結束時

結束電話中的對話時，不可以簡單說「bye-bye」,最好說：

Thank you for calling.

感謝您的來電。
You are welcome, sir.

先生，不客氣。

We look forward to hearing from you.

我們靜候您的佳音。

Please contact me if you have any further questions.

如果您有任何其他問題，請和我聯絡。

三．櫃台服務

B=行李服務員（Bellman）

C=服務員 (Clerk)

H=客房服務員（Housekeeping）

BC=領班（Bell Captain）

G=客人（Guest）

To the Front Desk.

帶客人到櫃台

B: Good evening, Ms. Welcome to China-trust Hotel.

小姐，晚安。歡迎光臨中信酒店。

G: Thank you.

謝謝你。

B: How many pieces of luggage do you have?

請問您有多少件行李？

G: Just this three.

只有這3件。

B: Two suitcases and one bag. Is that right?

2個旅行箱和1個手提皮包，這樣對嗎？

G: Yes. That』s all.

對，就這些了。

B: I』ll show you to the Front Desk. This way, please. I』ll put your bags by the post over there.

我來帶您到櫃台，這邊請。我先將您的行李放在柱子旁邊。

G: I see, thanks.

我知道了，謝謝。

B: A bellman will show you to your room when you have finished checking-in.

當您辦好住宿登記時，行李服務員會帶您到房間。

G: OK. Fine.

好極了。
B : Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room

㈣ 酒店前台服務員和客人的英語對話

酒店日常英語對話 Daily Service 日常服務酒店日常英語對話（一）-(Knocking at the door.)-(敲門。)-May I come in?-我可以進來嗎?-Come in,please.-請進。-Please don't come in.-請不要進來。-Just a moment(a minute),please.-請稍等一下。酒店日常英語對話（二）-I'm sorry to disturb you.May I clean the room,sir?-對不起打擾你了，我來打掃一下房間好嗎?-All right.Come in,please.-好的，請進來。-Please clean it when I am out.-我馬上要出去，請等一會兒打掃。-May I change the water of the thermos now?-我現在可以換水嗎?-Yes,please.-請換吧。酒店日常英語對話（三）-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。-Well,we'll send tea into the room when the visitors come.
-好，客人來訪我們會端茶進來的。-By the way,is there any mail for me?-順便一下，有我的郵件嗎?-No.If there is,I'll give it to you in time.-沒有。如果有的話，我會及時給你送來的。酒店日常英語對話（四）-Why did you come in without my permission?-你為什麼沒經我允許就進來了?-It's my negligence.I beg your pardon.-我疏忽了，請你原諒。-I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現在做還是等會兒做?-Since you have come,you may do it now?-既然來了，現在就做吧。-Here's your clean laundry.you'd better check it.-衣服洗好了，請您過目。酒店日常英語對話（五）-I am collecting the fee of the long distance call.-我來收長途電話費。-This is the bill for the room rent of half a day.-這是補半天房金的帳單。-Here is a telegram for you.-這兒有一封你的電報。-Why is it unsealed?-它怎麼被拆開了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因為電報封面沒有收報人姓名，服務台為了查對姓名而拆開的。酒店日常英語對話（六）-Have you lost anything today,sir?-先生，你今天丟過什麼東西嗎?-Yes,a wallet.I'm looking for it now.-丟了一隻皮夾子，我正在找呢。-What is there in the wallet?-皮夾子里有些什麼?-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。-Look,is this wallet yours?-看，這只皮夾子是不是你的?-Yes,it's mine.Thank you ever so much.-是我的，太感謝你了。酒店日常英語對話（七）-I want to borrow China Daily of these days.-我要看這幾天的《中國日報》。-Please get some copise of China Pictorial for me.-請拿幾份《中國日報》給我。-Please bring some chairs for me.-請拿幾把椅子來。-Please get me some soap.-衛生間的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋壞了，請給換一雙。-Get a hot-water bottle,please.-請拿一隻熱水瓶給我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有點冷，請給我加一條毯子。-I need another pillow.-我需要加一隻枕頭。酒店日常英語對話（八）-All right,I'll get it for you right away.-好的，我就去拿。-Just a moment,I'll do it right now.-請稍等一下，我馬上給你辦好。-Excuse me.-對不起。-I am sorry.-很抱歉。-I beg your pardon.-請你原諒。-Pardon me for interrupting.-對不起打擾你們了。-Please excuse me for coming so late.-請原諒我來遲了。-I'm sorry I was so careless.-很抱歉我太粗心了。 1．I』ll take a look at the hotel』s booking situation．
我來查看一下本店房間的預訂情況。
2．I』m glad that we』ll be able to accept your extension re－quest．
很高興我們有辦法接受您延長住宿的要求。
3． But I』m afraid that it will be necessary for us to ask you to change rooms for the last two nights． 不過，恐怕最後兩天我們得請您搬到別的房間去。
4． We have already let your room to another gentleman．
我們已經把您住的房間租給了另外一位先生。
5． That』s no problem at all．
沒問題。
6．And here is your key，Mr．Bradley．Your room number is 1420．
給您房間的鑰匙，布拉德利先生。您的房間號碼是1420。
7．It is on the 14th floor and the daily rate is＄90．
房間在14層，每天的房費是90美元。
8． Please make sure that you have it with you all the time．
請務必隨時帶著它。
9． My business negotiation has progressed much more slowly than I had expected．
我的業務談判進行得比我原先預料的慢了許多。
10． I wonder if it is possible for me to extend my stay at this hotel for two days．
我想知道是否可以讓我在這兒多呆兩天。
11．Yes， we do have a reservation for you．
對了，我們這兒是有您預訂的房間。
12．Would you please fill out this form while I prepare your key card for you？
請您把這份表填好，我同時就給您開出入證，好嗎？
13．What should I fill in under ROOM NUMBER？
「房間號碼」這一欄我該怎麼填呢？
14．I』ll put in the room number for you later on．
過會兒我來給您填上房間號碼。
15．You forgot to put in the date of your departure．
您忘了填寫離店日期了。 Dialogue A (酒店對話英語大全之一)
A： Good morning，sir．Can I help you？
B：Good morning! I have a reservation for a single room with a bath here．
A： May I have your name，sir， please？
B：Bradley，John Bradley．
A：Just a moment，sir， while I look through our list．Yes，we do have a reservation for you，Mr． Bradley．Would you please fill out this form while I prepare your key card for you？
B：Yes．Can I borrow your pen for a minute，please？
A：Sure．Here you are．
B：What should I fill in under ROOM NUMBER？
A： You can just skip that． I』ll put in the room number for you later on．
B：（After he has completed the form） Here you are．I think I』ve filled in everything correctly．
A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？
B：October 24．
A：Now everything』s in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk．
B： OK．I』ll take good care of it．
A： And now if you are ready，Mr．Bradley， I』ll call the bell-boy and he』ll take you to your room．
B： Yes， I』m ready．Thank you．
A：I hope you enjoy your stay with us．
B：I』ll try 希望令你滿意！

㈤ 公司前台接待常用英語會話

前台接待訪客常用會話（1）

許多規模比較大的公司都有一個接待員，我們通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.

我們來看看Rose 這位前台是怎樣接待來訪客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.

ROSE: Good morning. Can I help you?

MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

ROSE: Yes it is.

MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.

ROSE: May I have your name, please?

MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.

ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.

(DIALS)

MARIA: Mr Shelli's Office.

ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.

MARIA: Mr Omar Hussein?

ROSE: Yes, he's from the Gulf Trading Company.

MARIA: Oh, yes, that's right. I'll come and fetch him now.

ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.

MR HUSSEIN: Thank you.

MARIA: Mr Hussein?

MR HUSSEIN: Yes, that's right.

MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.

前台接待訪客常用會話（2）

一般的訪客都是提前有預約的。但也有些沒有預約的「不速之客」。這個時候前台應該怎樣接待這些客人呢？我們看看Rose 是怎麼做的吧！

The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.

MR LI: Good morning.

ROSE: Good morning. Oh, Mr Li. How are you? '

MR LI: I'm fine, thanks, and you?

ROSE: Oh, busy as usual. Do you want to see Mr Shelli?

MR LI: Yes, please.

ROSE: Have you an appointment?

MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.

ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.

MR LI: Thank you.

(DIALS)

MARIA: Mr Shelli's office.

ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?

MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?

ROSE: Mr Shelli will be free about half past twelve. Can you wait?

MR LI: What's the time now?

ROSE: It's nearly 12: 00.

MR LI: Oh that's fine. I'll wait.

ROSE: (TO MARIA) Maria, Mr Li will wait.

MR LI: Right. I'll fetch him when Mr Shelli's free.

ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.

MR LI: Thank you.

ROSE: Where are you staying, Mr Li?

MR LI: At the Plaza.

ROSE: The Plaza?

MR LI: Yes, I usually stay there.

前台接待訪客常用會話（3）

公司里常來的客戶一般前台都熟悉。當然，也會有陌生人來造訪。這不，Mr Lefere 來造訪 Mr Ballito 了。且看Rose如何處理。

MR LEFERE: Good morning.

ROSE: Good morning. Can I help you?

MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.

ROSE: May I have your name please?

MR LEFERE: Paul Lefere… from the International Hotel Group.

ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.

(DIALS)

OPAL: Mr Ballito's office.

ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.

OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.

ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.

MR LEFERE: Room 9 on the first floor.

ROSE: That's right. The stairs are on the left.

MR LEFERE: Thank you.

㈥ 誰能提供一些酒店前台需要用到的英語對話給我

Welcome to our hotel. 歡迎光臨。

Can I help you?我能幫你忙嗎？

What kind of room would you like, sir?先生，您要什麼樣的房間？

Please wait a moment. I have to check if there is a room available.請稍等，我查一下有沒有空房。

Enjoy your stay with us.希望您在我們這里住的愉快。

May I know your name and your room number, please?我可以知道您的名字和房間號碼嗎？

Excuse me ,sir, could you spell your name?請問您的名字如何拼寫？

Here』s your room key.這是你的房間鑰匙。

I』m sorry to keep you waiting, sir. What can I do for you? 先生，對不起，讓您久等了。我能為您做點什麼嗎？

Please wait your turn.請排隊等候。

May I know your name, please?請問貴姓大名。（不認識客人時用）

I』m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.對不起，先生。我們已經客滿，沒有空房間。

Don』t mention it. My pleasure.請不要客氣，我樂意效勞。

Have a good rest, sir.先生，請好好休息。

Good morning, sir. Can I be of service to you? 早安，先生。 我可否為你效勞？

A moment, please. I will be with you as soon as possible.請稍等片刻。我將盡快幫你辦。

Can I have your name and room number, please?請告訴我您的名字及房間號碼？

Here is your bill, sir.先生，這是您的帳單。

Please wait a moment while I calculate your bill.請稍等片刻，我立刻就把您的帳單結算出來。

We accept the following credit cards,madam.小姐，我們接受以下幾種信用卡。

Please sign here, sir.先生，請在這簽上你的名字。

We hope you will come stay with us again.希望你再光臨我們酒店。

Would you please exchange us dollars for RMB. please?麻煩你替我將美圓兌成人民幣好嗎？

The rates of exchange are on the board, sir.先生，請參考告示牌的外幣兌換價。

I』m sorry but We do not exchange Hong Kong dollars into Japanese yen.對不起，我們不能將港幣換成日元。

Please could I see your passport or other identification, madam?小姐，請出示你的護照或其它身份證明文件

㈦ 求酒店前台接待員英語對話

搜一下：求酒店前台接待員英語對話

㈧ 有誰可以提供些酒店前台接待的常用英語口語

以下是方向標英語網為大家收集整理的有關酒店前廳接待常用的27句英語口語！
1．I'd like to book a double room for Tuesday next week．下周二我想訂一個雙人房間。
2．What's the price difference？兩種房間的價格有什麼不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。
4．I think I'll take the one with a front view then．我想我還是要陽面的吧。
5．How long will you be staying？您打算住多久？
6．We'll be leaving Sunday morning．我們將在星期天上午離開。
7．And we look forward to seeing you next Tuesday．我們盼望下周二見到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．我們確實有一個單間，在這段時間可以用。
10． What is the rate， please？請問房費多少？
11．The current rate is＄ 50 per night．現行房費是50美元一天。
12． What services come with that？這個價格包括哪些服務項目呢？
13．That sounds not bad at all． I'll take it．聽起來還不錯。這個房間我要了。
14． By the way， I'd like a quiet room away from the street if the is possible．順便說一下，如有可能我想要一個不臨街的安靜房間。
15．Welcome to our hotel．歡迎光臨。
16．So you have got altogether four pieces of baggage？您一共帶了4件行李，是不是？
17． Let me have a check again．讓我再看一下。
18．The Reception Desk is straight ahead．接待處就在前面。
19．After you， please．你先請。
20．Excuse me， where can I buy some cigarettes？勞駕。我到哪兒可買到香煙？
21．There is a shop on the ground floor．一樓有個商店。
22．It sells both Chinese and foreign cigarettes．在那兒可買到中國香煙和外國香煙。
23．Can I also get some souvenirs there？也可以買到紀念品嗎？
24．There is a counter selling all kinds of souvenirs．有個櫃台出售各種各樣的紀念品。
25．Excuse me，where is the restaurant？勞駕，請問飯廳在哪兒？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我們有中餐廳和西餐廳，你願意去哪個？
27．I'd like to try some Chinese food today．今天我想嘗嘗中國菜。