Ⅰ 酒店英語口語
1、Good morning ，sir（madam）
早上好，先生（小姐）
2、Good afternoon ，ladies and gentlemen
下午好，女士們，先生們。
3、Good evening ，miss Price
晚上好，普萊絲小姐。
4、How are you today ，Mr Brown ？
你今天好嗎？布朗先生。
5、I『m quite well ，thank you.
我很好，謝謝你。
6、Hs good to see you again ，sir（madam）
再次見到你真高興，先生（小姐）
7、Nice to meet you ，sir.
見到你真高興，先生。
Titles（稱呼）
8、Are you Mrs.Best？
你是貝絲特夫人嗎？
9、You must be professor Ford.
你一定是福特教授。
10、May I know your name，sir（madam）？
我可以知道你的名字嗎？先生（小姐）。
11、Here『s a letter for you ，Dr white.
懷特醫生，這兒有你的一封信。
12、you『re wanted on the phone，Captain Smith.
史密斯船長，有你的電話。
13、Welcome to our hotel， miss Henry.
歡迎來到我們酒店，享利小姐。
14、May I be of service to you，Mr Baker ？
我能為你服務嗎？貝克先生？
15、Can I help you， Ms Blake？
我能幫你嗎？布雷克小姐？
16、Would you take the seat ，young lady ？
請坐，小姐，
Offering Help 主動提出幫助
17、May I help you ？
18、Can I help you？
我能幫你嗎？
19、What can I do for you ？
我能為你作什麼？
20、 May I take your ba for you？
我可以為你拿你的手提包嗎？
21、 May I help you with your suitcase？
我能幫你拿你的箱子嗎？
22、 Would you like me to call a taxi for you ？
你需要我為你叫一輛計程車嗎？
23、 Thank you very much.
非常感謝
24、 Thanks for the trouble 。
麻煩你了
25、 It『svry kind of you？
你真是太好了
26、 No，thanks.
不用了，謝謝！
Answers to Thanks對感謝語的應答
27、 You『re welcome.
歡迎你
28、 Not at all.
不用謝
29、 That『s all right.
沒關系
30、 Don『t mention it.
別提了
31、 It『s my plcasurc.
這是我的榮幸
Expressing welcome 表示歡迎
32、 Welcome ，sir（madam）。
歡迎光臨，先生（小姐）
33、 Welcome to our hotel ，sir （madam）。
歡迎光臨我們酒店，先生（小姐）
34、 Welcome to our western restaurant.
歡迎來我們西餐廳
35、We『re glad to have you here.
我們很高興你來到之兒
36、I『m always at your service ，sir （madam）。
隨時為你效勞，先生（小姐）。
Apologies 表示道歉
37、I『m sorry，sir （madam）。
對不起，先生（小姐）。
38、I『m very sorry.
非常抱歉。
39、I『m sorry to trouble you.
對不起打擾你了。
40、I『m sorry to have taken so much of your time.
對不起佔用你太多時間了。
41、I『m sorry to have kept you waiting 。
對不起讓你久等。
42、Excuse me for interrupeing you.
原諒我打撓你了。
43、I hope you『ll forgive me.
我希望你能原諒我。
Answers to Apology（對道歉語的應答）
44、It doesn『t matter.
沒關系。
45、It『s nothing.
沒什麼。
46、Never mind.
別放在心上。
47、That『s nothing.
沒什麼。
48、Don『t bother about that.
別再想它。
49、Don『t worry about it.
別擔心。
50、Don『t apologize， It was my fault.
別道歉，這是我的錯。
Good wishes（良好祝願）
51、Have a good time！
祝你們玩得愉快！
52、Have a nice evening！
祝你晚上愉快。
53、Happy Birthday！
生日快樂。
54、Merry Christmas！
聖誕快樂。
55、May you succeed
祝你成功
Parting（分手再見）
56、 Good－bye and good luck.
再見，祝你好運。
57、Hope you『ll have a nice trip.
希望你旅途愉快。
58、Wish you a pleasant journey 。
祝你旅途愉快。
59、Happy landing.
祝你安全抵達。
60、Bon voyage.
一帆風順。
61、Hope to see you again.
希望再次見到你。
62、Good night.
晚安。
63、See you Tomorrow.
明天見。
Self－Introction （自我介紹）
64、I『m henry ，I』m from Golden Lake Hotel， I『m
here to meet you 。
我叫享利，來自金湖酒店，我是來接您的。
65、My name is Irene ，I『m the housekeeping
Department waiter.
我的名字是艾琳，我是管家部服務員。
66、I『m the receptionist here ，welcome to our hotel.
我是這兒的接待員，歡迎來到我們酒店。
67、Reservations ，May I help you ？
預訂部，我能幫你嗎？
68、Room service ，May I come in ？
送餐服務，我可以進來嗎？
69、This is Henry Adams speaking.
我是享利。亞當斯。
Affirmative Responses （肯定回答）
70、Surely.
當然可以。
71、Certainly ，sir （madam）。
當然可以，先生（小姐）。
72、Yes，sir，（）。
是的，先生（小姐）。
73、That『s true ，sir （madam）。
是這樣的，先生（小姐）。
74、Very well.
非常好。
Negative Responses（否定回答）
75、No ，sir （madam）。
不，先生（小姐）。
76、I don『t think so.
我不這樣認為。
77、Of course not.
當然不。
78、I『m afraid that』s not a good idea.
恐怕，那個主意不好。
Useful Questions 常用問句
79、What do you prefer ，tea or coffee？
你喜歡什麼？茶還是咖啡。
80、Woulld your please sign here ？
請在這兒簽名好嗎？
81、A table for two？
兩人的一張台嗎？
82 、How long do you plan to stay ？
你計劃住多久。
83、Could you please spell your name ？
請拼一下你的名字嗎？
84、What kind of room would you like ？
你要哪類房間？
85、May I see your passport ？
我可以看你的護照嗎？
86、May I have your tetephone number ？
我可以知道你的電話號碼嗎？
87、What『s the trouble， sir？
你怎麼啦？先生。
88、Shall I call a doctor for you ？
我為你叫一個醫生嗎？
89、Dir you eyoy the play？
你喜歡這個節目嗎？
90、Do you like this song？
你喜歡這首歌嗎？
Useful expressions 慣用表達語
91、Enjoy you breakfast ，sir ？
請享用你的早餐，先生。
92、Here is the menu.
給你菜譜。
93、The service guide is on the desk.
服務指南在桌面上。
94、The swimmcing pool is over there 。
游泳池在那邊。
95、Go ahead ，please.
請接著講。
96、The line is busy 。
線路正忙。
97、You look grest 。
你看上去真棒。
98、Please consult the song list 。
請翻閱點歌單。
99、It『s a very touching story.
這是一個非常感人的故事。
100、Without music，the world would be ll.
如果沒有音樂，這世界將會變得很沉悶。
Ⅱ 我要參加星級酒店英語口語考試，需要做個自我介紹，哪位高人能給指點一下，給點模板！不勝感激，懸賞好說
大致是這樣的：Good morning/evening/afternoon everyone, my name is "XXX" , I am "XX"(年齡)years old ! I am glad that you guys are gonna give me a chance to be here for the interview . I come from "XXX" collage/university in "XXX"(大學的地方，如北京) , my sepicalized subject is "XXX" (什麼專業) ! I am a very (優點) person , But still , no one in this world are perfect , my defect is (缺點) , but , I will do my best to correct this defect ! If you don't give me this opportunity , I know you are going to be very regret ！ Because , I am a person that will always do my best on every thing , no matter it easy or not , If you want to give me this opportunity , I will be one of this team , I will do my best to make this team be the most popular "XXX" (你們是幹嘛的！比如是酒店，就說「The most popular hotel !」) , Thank you !
中文的意思是：大家早上/下午/中午/晚上 好，我的名字叫「XXX」，我今年「XXX」歲了 ， 我非常榮幸你們願意給我這個機會在這裡面試 。 我是來自「XXX」（地方，如北京）的「XXX」大學 ， 我學的專業是「XXX」！我是一個非常「XXX」（優點）的人，但始終，人無完人，我的缺點是「XXX」（寫個缺點），不過我會盡我的努力去改正這個缺點的 ！ 如果你們不給我這個機會的話，我知道你們會後悔的 ！ 因為，我是一個永遠都盡我最大的努力去做一件事的人，無論簡單與否，如果你們願意給我這個機會的話，我便會最這個團隊的一分子，我會盡我最大的努力讓這個「XXX」（你們是幹嘛的！比如是酒店，就說「成為最有名，最受大眾喜愛的酒店」），謝謝大家！
（P.S.我絕無抄襲，不過，letmehelpyou有抄襲！我無意間在搜搜網看到一模一樣的簡介！再次希望你面試成功，生意紅火！如果不知道怎麼讀的話，就去搜一下！加油啊！）
Ⅲ 酒店中級英語口語考試題目
旅遊(酒店)英語口語考試題 一.請翻譯以下名勝古跡(每題2 分) 1.Mount Fuji, Japan 2.Pyramids, Egypt 3.Sydney Opera House, Australia 4.Effiel Tower, France 5.Leaning Tower of Pisa, Italy 6.Big Ben in London, England 7.The White House, Washington DC., USA 8.Disneyland, California, USA 9.Taj Mahal, India 10.Bali, Indonesia 二.請將下列句子翻譯成中文(每句3 分) 1.Could you call me a taxi? 2.How many minutes does it take to get to the Capital Airport? 3.Dose this train go to London? 4.What time do we get to Paris? 5.How do I get to the Xiyuan Hotel ? 6.Is there a bank near by? 7.I'd like to make a reservation for a flight to New York on September 15th. 8.I'd like to change 10,000Yuan into U.S. Dollars, please. 9.Can you accept traveler's checks? 10.I'd like to make an overseas phone call. 三.請將下列句子翻譯成英文(每句3 分) 1.明早電話叫醒我 2.�1�7�1�7要單人房。 3.我可不可以用信用卡付帳 4.這是多少錢 5.匯率是多少 6.請出示您的護照。 7.您要在中國待多久 8.［請求對方］再說一次。 9.請問附近有沒有餐廳 10.你講英語嗎 四.請將下列段落翻譯成中文(20 分) Nanning is capital of Guangxi Zhuang Autonomous Region, and a modern instrial city. Under a fine climate, it is a beautiful tourist city that is called as a "green city". This garden city has so much to offer(提供) its visitors, such as Guangxi Museum, Qingxiu Mountain, and so on. There are many interesting places near Nanning as well. These include the Yiling Cave of Wuming County, Stone Forest in Chongzuo, the mysterious Huashan Murals(壁畫) in Ningming County, the waterfall that crosses the Sino-Vietnamese border(邊界) in Daxin County, Friendship pass at Pingxiang. Welcome to Guangxi, Welcome to Nanning.說明 :請按要求在規定時間內
Ⅳ 酒店管理英語口語主要是什麼
一些前台用語還有商務方面的協議啊等等的
Ⅳ 求酒店英語口語面試對話。
前廳英語口語面試對話1Interviewer: Rita; Paula Interviewee: CharlesGood morning, Mr. Tsai, I believe you already have some idea that this job requires frequent shift turns and immediate support for our hotel. So you understand that we are seeking someone who is willing to do this challenging but fruitful job professionally.1. First of all, we would like to know more about your related work experiences; please briefly introce yourself. A: I majored in English and American literature in National Central University which greatly helped with my English communicating skills. While in school, I took up a part time job working as a waiter in a restaurant to accumulate work experiences. After graation and military services, I worked in the Grand Hotel as Front Office clerk for 2 years. Since I was well-trained in the English language, I was put in charge of receiving foreign guests. It was my ty to make them feel right at home, so I always did my best to explain the services provided by the hotel and to satisfy the needs of our guests. 1.1 As you mentioned you worked in Grand Hotel before, may we ask 「What』 the most unforgettable emergency situation in your previous job? And how did you cope with that situation in the Grand Hotel?」 A: Mmm, there are always emergency situations in such a big hotel with hundreds of guests coming through everyday. But there was one case that I remember very well. We all know earthquakes are quite common in Taiwan, but for most foreigners, it』s a great shock to be faced with such a situation. Once a senior official from Washington D.C. stayed overnight at our hotel, and as luck would have it, an earthquake happened that night. The senior official was terribly frightened and called us in great confusion. As it could lead to an international incident, I immediately went up to his room and carefully explained to him that earthquakes are commonplace here and that they were mostly not dangerous at all. Furthermore, the Grand Hotel was designed to resist such earthquakes. He finally calmed down after my explanation, and we upgraded him to the presidential suite to compensate for the shock. Although the hotel had to shoulder the cost for the upgrade, we think it is very important that we keep such important guests happy. 2. What can you do for us that some else cannot? If you could get this job, what』s your expectation? How would you make it better? A: I am quite devoted to my work and I』m willing to take extra shifts and handle additional tasks. I fully understand that this is the service instry and we have to be on ty whenever we are called upon, even if we have to extra work to make our patrons satisfied. I don』t mind such demands because I like to learn new things. I hope I can build up a team spirit with my co-workers and provide the best service possible. Of course I also understand that we are all human beings and that sometimes we all have to cover for one another. So I will do my best to manage the human resources, especially under special situations such as fire alarms or unexpected absentees. 3. Let』s imagine this situation. You are now the front office manager at our hotel; what would you do to protect every patron』s privacy? For example, if the female artist who recently suffered from the disclosure of her husband』s possible infidelity came to our hotel looking for refuge. She』s very emotional and fragile. How would you handle those media, paparazzi and meanwhile what would you do to help her get over the craziness?A: If our guests demand privacy, I will arrange it so that the paparazzi is kept away from all entrances or parking lots which our special guest may use when checking in and out. I will personally see to it that no information about our guest, whether it is information about her room number or her dates of checking in and out, would be leaked. I will suggest that our guest have her meals in the room and draw up her curtains. If she would like, I will arrange it so that services like the spa or the salon will be reserved for her to relieve her tension. Of course everything will be done with the highest discretion. 4. One more question: What』s your expected salary? A: My understanding is that a job like the one you are describing may carry a monthly salary in the range of NT$40,000 dollars. But I am more interested in learning about possible bonuses? Interviewer』s Response: We offer three-times-per-year bonus on the three significant Chinese festivals based on your level of performance. We also provide regular staff-training to help our staff learn and grow with the organization together. If there are no further questions, we thank you for your time and you will certainly hear from us in 2 weeks. Thank you and have a good day! Interviewer: 嘉雯 Paula Interviewee: 映青 Job: assistant front office managerA: Please take a seat. A: I suppose you』re aware that we』re looking for somebody with experience in the related field. So maybe that』s where we should begin.A: Miss XXX, tell us about your past work experiences, particularly what you』ve learned on these jobs and what you think are your weaknesses.Q: After I graated from National Central University, my first job was front desk agent in the Grant Hyatt Hotel. I was responsible for greeting guests and check-in/outs. On that job, I learned that patience is very important when dealing with guests in any situation, especially when you have to greet hundreds of guests everyday. I worked very hard and was promoted to assistant front office manager in three years. As someone who is in charge of the front office system, I learned that team spirit is vital if we hope to provide the best services to our guests. As to my weakness, well, I think sometimes I tend to be a bit too persistent in sticking to my principles and doing everything perfectly. And sadly it often leaves me working overtime to perfect every single detail. A: All right. Well, being an assistant front office manager is not easy. You』ll be in charge of overseeing the staff, as well as providing satisfactory guest services. Do you think you』re qualified for this job?Q: Yes, I believe I am. I am an energetic person, and I always keep a high interest in things that I am not familiar with. I am not afraid to take challenges, and I am always eager to serve.I think that is an important characteristic for any staff in the service instry, especially for people who work in the hotel business where there are always unexpected things happening. A: Let』s say it』s two in the morning and one of our guests calls you and complains about a leak in the ceiling of his room. He is very upset and demands that you handle the situation immediately. What do you do? Q: Well, first, I will personally go up to his room to check on the situation. I would formally apologize to him and help him change to a different room, preferably upgrading his room to a suite and give him some meal coupons. After the guest has settled into the new room, I will call housekeeping to have the leak taken care of immediately. A: Are there any questions you』d like to ask? Q: I would like to know if there is any staff-training in your hotel?A: Yes, we offer job rotation and staff training on a yearly basis. We』d like our staff to learn and grow at this hotel. A: If there are no further questions, we』d like to thank you for coming in today. We』ll give you further notice soon.Q: Ok, thank you.
Ⅵ 如何過酒店英語初級
從0開始學起的學生最重要的是個心態問題。最怕遇見那種基礎完全沒有，但是又很有功利性一定想一個月兩個月就達到用英語自如交流的學生。這樣的學生太急功近利，學習過程中很浮躁，總是很著急，自己很著急，把老師也逼得很著急。最後就是學生和老師都急得沒有信心。把心態放平一點，著眼目前，每天能學多少，今天看看昨天學了什麼，每個星期一個小總結，每天看到自己的進步，循序漸進，日積月累。萬丈高樓還平地起呢，連磚塊都沒准備好就打算整個世貿大廈出來，可能嗎？ 除了心態，還有學習方法，別一上來就想背幾千個單詞先存著。沒用的，死背了單詞不用會有什麼含義啊？從最基本的學起。學好自我介紹打招呼開始吧。別以為打招呼容易，有些人一問「How are you?」 就一定回答「Fine, thank you, And you?」 過時了。先不說你的表達夠不夠地道，且說這個回答貌似是從我母親年代就開始這么用了吧。回答「I am good」 「 I am ok」 「 not bad」 「how about you?」 這些不可以嗎？所以還是那句話，從說話學起，把單詞放在句子里來學習，別以來就閉著眼睛背單詞把自己逼到死角了，一個完整的句子還是說不出來。 http://www.douban.com/note/75511745/
Ⅶ （北京的）酒店英語初級考試好考嗎
酒店英語分初中高抄級,自奧運會前,政府規定凡在這行業工作的員工,必須考,否則不得上崗.初級呢,我認為沒必要, 中學英語足以應付.我們都是直接去考的,都過了.沒有不過的.
上機考試,一台電腦,一個耳機.第一部分就是單詞,比如,當你聽到Room這個單詞,你就從四個選項中選出來就行了.第二部分是給你中文,你對著話筒說句子,我07年考的,唯一一句還算有點難度的句字就是:"請問今天的匯率是多少?"
大部分都是單詞,句子很少.別擔心.這種考試,初級都能過,英語好點的過高級也不難.