㈠ 航空服務常用口語
一.面對面交談
What can I do for you Sir/Miss? Can I help you Sir/Miss?
客： wanna go to ShangHai.
我：When/Where would you wanna to depart?
客：Tomorrow,from GuangZhou.
我：A moment ,please. Let me check.Excuse me Sir/Miss. There are many flights depart from GuangZhou to ShangHai everyday. Which one do you prefer?
客：Could you please help me to make a reservation for the first flight of tomorrow?
我：Certainly. Tomorrow the first flight leaves at 8:00. I』m sorry that flight has already been fully booked for the economy class. But there are still some seats in the business class.
客：All right, I』ll go in the first class.
我：May I have your name please?
客：OK,I see. This is my passport.
我：Your reservation for flight CZ3531 is OK now.CZ for China Southern Airlines. One of China』s domestic Airlines. And you』ll have to get to GuangZhou BaiYun Inernational Airport 60mins before the flight departs.
客：By the way, What』s the type of the aircraft?
我：It』s a Boeing 737-600.It』s an Airbus 340.
客：I see. Thanks.
我：With pleasure. This is your ticket. Please double check. Any problem?
客：No,Thank you.
我：Have a good day. Have a good trip. See you next time.
客：Bye.
二、電話交談Telephone
1、客人打電話查詢
客：Hello! I wanna speak to XXX.
我：This is XXX speaking. Speaking please.
……
我：Hold on ,please. Hold on for a second, please. Let me check.
……
Thank you for calling. See you.
You are welcome.
2、客人打電話某人不在
客：Hello,I would like to speak to XXX.
我：He/she is not available at the moment. Can I take a message?
客：No, thank you. I will call him/her later. Thank you very much. Bye!
我：With pleasure .Bye!
三、常用詞彙總結
BSP Billing and Settlement Plan 開賬和結算計劃
PRC The People』s Republic of China 中華人民共和國
HongKong security surcharge 香港機場安檢稅Q4.25
Airlines 航空公司 airways 航空公司
flight no. 航班號 aircraft 機型
air ticket 機票 economy class 經濟艙
business class 商務艙 validity 有效期
departure time 起飛時間 arrival time 到達時間
nonstop 不經停，直飛 waiting list 候補
no show 誤機 travel agency 旅行社代理
passport Holder 護照持有人visa 簽證
working visa 工作簽證 nationality 國籍
delay 延誤 drawback 退稅
discount OW oneway 單程
RT roundtrip 往返 time table 時刻表
fuel surcharge 燃油附加稅 airport building tax 機場建設稅
四、機上常用英語短句：
Before Take-Off 起飛前
1. Morning, madam（Sir）. Welcome aboard!
早上好，女士（先生）。歡迎登機！
3. You』re flying economy class. Is that right?
您是坐經濟艙，對嗎？
8. The plane is about to take off. Please don't walk about in the cabin.
飛機馬上要起飛了，請不要在客艙內走動。
9. You know the weather in Hongkong is not so good. It has been delayed.
你知道香港的天氣不太好，飛機延誤了。
11. Flight No. 926, leaving Tokyo at 17:40, flies nonstop back to Beijing.
CA926航班17：40離開東京直飛回北京
㈡ 空中乘務英語對話
空乘口語，空乘英語，空乘服務英語
一.歡迎詞:
Good morning (Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.
Would you please put your seat in the upright position,
fasten your seat belts and lock your table in place.
We will be taking off in a few mimutes.You are reminded that smoking
and telephone-operation are not permitted at any time ring flight.
Please use your "call button" if you require assistance-our crew
will attend to your needs.
We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.
Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.
(With an intermediate stop in___).
Your flight is under the command of Captain___.
I am the chief purser___,in addition,
we have___cabin attendants,___from Thailand,
who will be available through the flight to serve you.
Please let us know if you need assistance.
Thank you.
各位貴賓:
歡迎您搭乘___航空，第___號班機(經過___)前往___。
今天的飛行是由本機機長___、事務長/座艙長___、___位空服員、
___位___籍空服員為大家服務，如果您需要任何協助，請通知空服人員。
二.安全示範
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.
DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.
We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.
They are identified by the exit signs.
Life jackets are under your seats.In case of emergency,
put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.
Fasten the straps and pull tight. The jacket will be automatically
inflated by pulling the two red tabs at the bottom.
There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks are
in panel over your head. If there is any change in the pressure,
the masks will fall automatically.The masks are as shown.
When the masks fall,pull one of them to your face.
Cover your nose and mouth then breath normally.
Place the strap over your head to keep the mask in place.
If you have an infant,put your mask on first,then put the infant's mask on.
Each seat is provided wiht seat belts. Please keep them fasted
whenever seated. Just pull the buckle to unfasten them.
Please refer to the emergency instruction card in seat pocket
for more imformation. Thank you.
三.飛機即將起飛前
Ladies and gentlemen : We will be taking off shortly.Please make sure that your
seat belts are fastened. Thank you.
四.預期通過亂流區
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,
please remain seated and fasten your seat belts.
Thank you.
遇亂流時:
We will be passing through turbulence.For your own safety,
please remain seated and fasten your seat belt.
Thank you.
我們即將經過一段不穩定的氣流，為了各位的安全，請留在座位上，
將安全帶系好。謝謝。
五.降落前
Ladies and gentlemen :
We will soon be landing at the____ (Interational) Airport,
would you please put you seat in the upright position ,
fasten your seat belts and lock yourtable in place.
Thank you.
六.降落後
Ladies and gentlemen :
We have landed at ____(Interational) Airport.
The present outside temperature
is ____degrees Centigrade,and the local time is______.
Please remain seated until the airplane has come to a complete stop and
don't forget your personal belongings.
All crew members thank you for choosing XX Airlines.
We hope to see youin the near future.
Thank you and good-bye.
各位貴賓午安：
我們即將開始下降，預計下午___:___降落在XX機場，請系好您的安全帶，
本人謹代表XX航空公司及全體組員謝謝您的搭乘並祝您旅途愉快！
Good afternoon, Ladies and Gentleme:
We expect to land at ___:___ PM. Please fasten your seat belt.
I would like to thank you for flying with XX airlines,
I do hope you have enjoyed your flight.
各位貴賓：
我們現在已經降落在XX國際機場了，在安全帶的指示燈沒有熄滅、
班機沒有停妥前，請您不要離開座位。下機時請不要忘了隨身攜帶的行李，
打開座位上方的行李櫃時請您特別留意以免行李滑落下來。
非常感謝您搭乘XX航空公司的班機，並希望很快能再次為您服務。
Ladies and Gentleme:
We have landed at XX Airport, please remain seated until the
"FASTEN SEAT BELT" sign is turned off
and the aircraft has come to a complete stop.
Please don't forget to take along your personal belongings.
When opening the overhead bins;
please take care to ensure the contents do not fall out.
Once again, we would like to thank you
for flying with XX Airlines and hope to serving you again soon.
㈢ 關於民航的英語對話作文
旅客：你好，我在廣州需要轉機，不知道能不能趕上？
Excuse me，I have a connecting flight in Guangzhou. Because of this flight delay, I am wondering if I can still catch it.
空乘：先生，請問您的下一航班號是什麼呢？
Sir, would you please tell me your next flight number
旅客：我要轉機去洛杉磯，CZ327航班
My next destination is Los Angeles, flight CZ327.
空乘：好的，剛剛機長通知我們的到達時間是19:00，您的航班起飛時間是21:30.時間還是比較充裕的。
I see. The captain has informed us that we will be landing at 7:00 p.m. Your next flight』s departure time is 9:30 p.m. I think it should not be a problem for you to catch your next flight.
旅客：我有托運行李，到廣州後還需要取嗎？
All right. Should I take my checked baggage back to go through the customs?
空乘：不用的，先生。南航為您提供通程聯運服務，由於您在出發時已經進行了行李托運，在廣州中轉時不需要重新提取行李。
You don』t have to. China Southern Airlines provides through-check-in service. Since you have check through your baggage at the departure, you don』t need to pick up your baggage at the transfer airport.
旅客：好的，謝謝！
OK, thanks.
空乘：不用客氣。
My pleasure.
㈣ 飛機上與空姐的英語對話!急急急`誰會給幾個短文,帶翻譯的!跪求!
Dialogue 1 調座位
P: PASSENGER F: FLIGHT STAFF
P：乘客 F： 機組人員
P: Can I put my baggage here? 我可以把行李放這里嗎？
F: OK. 可以
P: Could you change my seat, please? 請幫我調換下座位，好嗎？
F: No problem. I will arrange it for you . 沒問題, 我為你安排。
Dialogue 2 點餐
P: What kind of drinks do you have? 有什麼喝的嗎？
F: We have coffee, tea, juice and cocktails.(雞尾酒) 有咖啡，茶，果汁和雞尾酒。
P: Please give me a cup of tea. 請給我杯茶
F: And which would you like for dinner, beef or chicken? 另外您晚餐您想吃吃什麼的，牛肉的還是雞肉的？
P: Beef, please. 牛肉，謝謝。
Dialogue 3 機上服務
P: I feel cold. Can you give me a blanket? 我覺得有點冷，能給我個毯子嗎？
A: Please wait a moment. I will get one for you. 請稍等，我為您拿。
P: Do you have Chinese newspaper? 你們有中文報紙嗎？
A: Sorry, we don't have any. 不好意思，沒有。
Dialogue 4 詢問時間
P: Will this flight get there on time? 飛機會准點抵達嗎？
A: Yes. It will arrive on time. 是的，會准點抵達。
P: How long does it take to get there? 大約多長時間到達？
A: It takes five hours. 大約5個小時。
Dialogue5 其他服務
A: Hello, may I do something for you? 您好！ 有什麼可以幫您?
P: I don't feel very well. I think I am a little bit airsick. 我感覺不是很舒服。 我想我可能有點暈機。
A: Don't worry. Here is the airsick bag if you need it. There is also some medicine on the plane. I will get some for you. 別擔心。 這個是嘔吐袋,如果你需要的話。機上還有葯，我去為您拿。
P: Thank you. 謝謝
A: You are welcome. 不用客氣
㈤ 求航空售票英語口語對話~！~！越全越好~~~謝謝啦~~
要
口語
外教水平
重要
東南亞口音重
定要找歐美籍
發音純
重要
要
聽
比較
口音
難改
~華爾街、英孚都
介格比較高
課花車程
間
.
.
我
ABC
芐歐美外教英語
間安排由我
自
定
家
課隨
跟外教
口語
些
我
切身體驗
受
覺
適合
試試
Goodafternoon,
teachers!
Today,
I`m
very
happy
to
make
a
speech
here.
Now,
let
me
introce
myself.
My
name
is
ZhuRuijie.
My
English
name
is
Molly.
I`m
1.
I
come
from
Class1
Grade
of
TongPu
No.
Primary
School.
I`m
an
active
girl.
I
like
playing
basketball.
Because
I
tnk
it`s
very
interesting.
I`d
like
to
eat
potatoes.
They`re
tasty.
My
favourite
colour
is
green.
And
I
like
math
best.
It`s
fun.
On
the
weekend,
I
like
reading
books
in
my
room.
I
have
a
happy
.
My
father
is
tall
and
strong.My
mother
is
hard-working
and
tall,
too.
My
brother
is
smart.
And
I`m
a
good
student.
My
dream
is
to
be
a
teacher,
because
I
want
to
help
the
poor
cldren
in
the
future.
Thank
you
for
listening!
Please
remember
me!
㈥ 航空服務日常英語口語900句
航空服務人員各場合常用英語語句
一、服務service 1.would you like anything to drink first?
您想先喝點什麼?
2.here is today''s menu．what would you like to have?
這是今天的菜單，你想吃些什麼?
3.hank you for waiting sir．here you are．anything more?
謝謝，讓您久等了。這是您的飯和咖啡，還要點什麼?
4.how about the sweet?
甜食要不要?
5.may i clear up your table now?
現在可以收拾您的桌子嗎?
6.are you going to study there or just for sight seeing?
你是去學習還是只去旅遊?
7.the flight has been delayed because of bad weather．
由於天氣惡劣，航班已經延誤。
8.we can''t take off because the airport is closed e to poor visibility.
由於低能見度，機場關閉，我們不能起飛。
9.our plane is bumping hard．please keep your seat belt fastened。
我們的飛機顛簸得厲害，請系好安全帶。
10.Would you like to read these news papers or magazines?
您想看這些報紙或雜志嗎?
二、起飛前before take-off 1. morning, madam（sir）. welcome board!
早上好，女士（先生）。歡迎登機！
2. may i introce myself, i''m ___, the chief purser of
this flight.
請允許自我介紹。我叫___，本次航班的乘主任務長。
3. morning, sir. welcome aboard. business class or economy?
早上好，先生。歡迎登機。坐公務還是經濟艙？
4. follow me, please. your seat is in the middle of the cabin.
請跟我來，您的座位在客艙中部。
5. an aisle seat on the left side ------ here you are, sir.
是左邊靠走廊座位------這是您的座位。
6. i』m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.
恐怕您坐錯位子了，20c正好在那邊走廊的後二排。
7. excuse me for a second, i』ll check.
請稍等一下，我查查看。
8. the plane is about to take off. please don''t walk about in the cabin.
飛機馬上要起飛了，請不要在客艙內走動。
9. you know the weather in hongkong is not so good. it has been delayed.
你知道香港的天氣不太好，飛機延誤了。
10. air china flight ca937 leaves at 0730 in the morning.
中國國際航空公司ca937航班，上午7：30起飛。
11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.
ca926航班17：40離開東京直飛回北京。
12. you』re flying economy class. is that right?
您是坐經濟艙，對嗎？
三、緊急情況emergency situation 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.
馬上系好安全帶。由於飛機發動機出現故障，將做緊急迫降。
2. don''t panic!
不要驚慌。
3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.
我們的機長完全有信心安全著陸。我們所有的機組人員在這方面都受過良好的訓練，請聽從我們的指揮。
4. take out the life vest under your seat and put it on!
從座椅下拿出救生衣，穿上它！
5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.
請不要在客艙內將救生衣充氣！一離開飛機立即拉下小紅頭充氣。
6. put the mask over your face!
戴上氧氣面罩！
7. bend your head between your knees!
把你的頭彎下來放在兩膝之間！
8. bend down and grab your ankles.
彎下身來，抓住腳踝。
9. get the extinguisher.
拿滅火器來！
10. open seat belts. leave everything behind and come this way!
解開安全帶，別拿行李，朝這邊走！
11. this plane has eight emergency exits. please locate the exit nearest to you.
本架飛機有八個安全門，請找到離你最近的那個門。
12. jump and slide down!
跳滑下來！
㈦ 客戶服務英文對話
a--客戶服務b---顧客
a：***（公司名字你編一個吧）Leather Instry Company,may I help you?(如果不是在電話中進行的就刪掉第一個小分句)
b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it.
a:I'm so sorry for that,but when did you buy it?
b:About two months ago,at that time,I was very content with the bag although it's a bit expensive.
a:Sorry,the deadline is up,so we can't accept refunding your payment.
b:Oh,how unlucky I am,but you should provide me a solution,right?
a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok?
b:That sounds good,let's make the deal.
a:Thanks for your understanding and cooperation.Bye!
b:Bye.
供樓主參考.