In A Nutshell Be A Leader
A leader's job often includes changing your people's attitudes and
behavior. Some suggestions to accomplish this:
1 - If You Must Find Fault, This Is The Way To Begin
Principle 1 - Begin with praise and honest appreciation.
2 - How To Criticize-And Not Be Hated For It
Principle 2 - Call attention to people's mistakes indirectly.
3 - Talk About Your Own Mistakes First
Principle 3 - Talk about your own mistakes before criticizing the other person.
4 - No One Likes To Take Orders
Principle 4 - Ask questions instead of giving direct orders.
5 - Let The Other Person Save Face
Principle 5 - Let the other person save face.
6 - How To Spur People On To Success
Principle 6 - Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
7 - Give A Dog A Good Name
Principle 7 - Give the other person a fine reputation to live up to.
8 - Make The Fault Seem Easy To Correct
Principle 8 - Use encouragement. Make the fault seem easy to correct.
9 - Making People Glad To Do What You Want
Principle 9 - Make the other person happy about doing the thing you suggest.